Consumer Loan Processor

Mercantile Bank; Wyoming (MI); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

401k match

Generous vacation and paid holidays

Tuition reimbursement

IVF and adoption assistance

Employee stock purchase plan

Health savings accounts

Job summary

A leading community bank in Wyoming, Michigan is seeking a Full-Time Consumer Loan Processor to join their team. This role involves preparing and processing loan documentation while providing excellent customer support. Ideal candidates should have 1-3 years of banking experience and strong analytical skills. Enjoy a hybrid work schedule and competitive benefits including vacation time, bonus opportunities, and a generous 401k match. Become part of a collaborative team focused on exceptional service and community engagement.

Qualifications

• 1 - 3 years of banking experience required.
• High school education or GED preferred.
• Basic knowledge of computer programs, especially Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Prepare, review, and process consumer loan documentation.
• Coordinate and monitor the lifecycle of a consumer loan.
• Provide strong communication and customer support.
• Follow up on and process post-closing documents.
• Monitor UCC filings, lien placements, and loan reporting.

Skills

Analytical and problem-solving skills

Interpersonal skills

Time management

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join our dynamic team at Mercantile Bank as a Full-Time Consumer Loan Processor and experience a rewarding career where your problem-solving skills and customer-centric attitude will shine. In this role, you will have the opportunity to make a significant impact by helping clients navigate their lending options, ensuring a seamless and efficient process. Our innovative approach to banking means you'll be part of a forward-thinking environment that embraces new ideas and technology.

This position can be done in a variety of locations and can allow for a hybrid work schedule allowing you to work from home 2-3 days per week after the initial training period, allowing you to balance your professional and personal life while contributing to a high-performance culture. Our energetic and collaborative atmosphere encourages growth and inclusivity, making every day exciting and fulfilling. Seize the chance to excel in a position that values integrity and accountability while working alongside passionate professionals dedicated to delivering excellence.

Core Responsibilities

• Prepare, review, and process consumer loan documentation
• Coordinate and monitor the lifecycle of a consumer loan
• Provide strong communication and customer support

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

As a Full-Time Consumer Loan Processor at Mercantile Bank, you will provide vital support to our Retail Loan Department, playing an essential role in managing a diverse range of retail loan products. Your responsibilities will include preparing comprehensive loan documentation, coordinating and scheduling closings, and performing pre-close quality reviews to ensure compliance with loan policies. You will also follow up on and process post-closing documents, ensuring accuracy and completeness by communicating with lenders to retrieve any missing documentation. Proficiency in the Bank's Customer Information System and other tools will enable you to efficiently monitor UCC filings, consumer loan insurance, and lien placements, while preparing necessary reports for internal stakeholders. Your strong communication skills will be utilized as you handle calls and assist both external and internal customers with resolutions.

Adherence to all regulations, policies, and required training will be vital in this dynamic, customer-focused role.

What We're Looking For

To excel as a Full-Time Consumer Loan Processor at Mercantile Bank, candidates should possess a blend of technical and interpersonal skills essential for a high-performance work environment. A solid background in retail loan documentation preparation, complemented by 1 to 3 years of banking experience, is crucial. While a high school diploma or GED is required, equivalent job-related education or experience that demonstrates the necessary knowledge, skills, and abilities will also be considered.

Proficiency in Microsoft Office is desirable, as is a strong foundation in compliance and risk management. Analytical and problem-solving skills are vital for effectively navigating the complexities of loan processing, while robust time management abilities will help ensure you meet deadlines consistently. Attention to detail and organizational skills are key to maintaining accurate records and completing necessary documentation efficiently.

Additionally, strong interpersonal and customer service skills will be essential for fostering positive relationships with both clients and team members.

Requirements

• 1 - 3 years of banking experience
• A high school education or GED or Equivalent job-related education and/or experience will be considered if the necessary knowledge
• Basic knowledge of computer programs such as Microsoft Office
• Analytical and problem-solving skills
• Time management with a proven ability to meet deadlines