Consumer Loan Processor

Cross Valley Federal Credit Union; Wilkes-Barre (Luzerne County); On-site; USD 42,000 - 54,000; Full time

Job summary

Cross Valley Federal Credit Union is seeking a Consumer Loan Processor in the Lending department to fund and service member loans with accuracy and care. Under the supervision of the Lending Manager, you will prepare documentation, process funding, handle loan maintenance, and collaborate with staff to meet monthly goals.

This role emphasizes customer service, attention to detail, and adherence to credit union policies while delivering timely responses to members.

Qualifications

• General and business knowledge equivalent to a high school diploma.
• Credit union operations or loan experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Fund and service loans with accuracy and efficiency.
• Meet funding goals while maintaining low error rates.
• Prepare loan documents and maintenance tasks within timelines.
• Communicate with members and internal partners professionally.
• Stay updated on lending policies and compliance.

Job description

Description

Job Description-Consumer Loan Processor

Job Title:

Consumer Loan Processor

FLSA/Employee Type:

Non-Exempt/ Full time

Department:

Lending

Reports to:

Lending Manager

Supervisor:

No

Education:

General and business knowledge equivalent to a high school diploma

Experience:

Credit union operations, including loan experience preferred

Position Overview:

Under the general supervision of the lending management team, this position is responsible for building and maintaining successful member relationships by funding and servicing loans to the member’s complete satisfaction. Ensures that supporting documentation and records are accurately prepared according to Cross Valley’s policies. Meets or exceeds all funding goals with minimum errors and processes pending loans in a timely consistent manner.

Essential Job Functions

• Fund a minimum of established credit union goal in loan volume each month.


• Actively seeks opportunities to increase loan volume. Consistently meets or exceeds goals.


• Maintain a 5% maximum error rating on total loans funded each month while consistently meeting deadlines, funding goals, and efficiency requirements.


• Successfully and completely processes consumer loan applications, consumer loan funding, all forms of loan maintenance (skip-a-pay), due date changes, DST and DBO set up, payment corrections etc) and other loan relations transactions, (moving loans, loan payments, share/draft purchases, withdrawals or transfers, etc)


• Assemble loan and title packets for submission to appropriate loan operations staff within 3 business days of funding.


• Accurately determine invoice and wholesale values for various types of collateral.


• Displays commitment to excellent member service and strong interpersonal skills by building and maintaining positive relationships with various vendors, internal partners, and team members.


• Able to communicate effectively in writing and verbally.


• Follows up with key individuals immediately (within 24 hours) to resolve problems or respond to inquiries.


• Stay up-to-date on all current applicable industry standards


• Effectively manages time and resources


• Proactively finds opportunities to support the lending department’s goals and works collaboratively with others.


• Comply with all credit union policies and procedures.


• Observe an ethical and secure work environment


• Performs other duties as assigned.

Core Competencies and Skills

• Customer service skills


• Excellent communication, teamwork, and interpersonal skills


• Familiar with PC’s and applicable software including Outlook, Teams and Excel


• Strong financial, problem-solving and analytical skills


• Organizational Skills


• Multi-tasking skills


• Ability to work proactively and independently with minimal supervision

Working conditions/Physical demands:

• Ability to sit for extended periods of time.


• Ability to communicate effectively in English, both orally, in writing, and electronic channels


• Ability to receive information and hear sounds at normal speaking levels under normal conditions in an office setting.


• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal and extensive reading.


• Sufficient manual skill for operation of PC keyboard and other standard office equipment


• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects.


• Ability to travel occasionally for credit union functions


• Ability to travel to other locations to provide coverage if needed.