Consumer Loans FLHS Operations Coordinator

Jobgether; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus eligibility

Medical, dental, vision insurance

401(k) retirement plan

HSA/FSA options

Paid time off

Paid holidays

Parental leave

Tuition reimbursement

Remote work within footprint

Cross-functional collaboration

Job summary

Jobgether in the United States seeks a Consumer Loans FLHS Operations Coordinator to support first-lien HELOC lending products and operational processes. You will coordinate onboarding, monitor performance, and ensure compliance with policies and controls in a remote-capable role.

The position requires collaboration with third-party partners, lenders, and internal teams to drive efficiency, accuracy, and remediation as needed. Remote work is allowed within the organization's footprint.

Qualifications

• Associate degree in a related field.
• 5+ years of mortgage lending experience.
• Understanding of mortgage operations and loan processing workflows.
• Strong organizational and documentation skills.
• Excellent communication and cross-functional collaboration.
• Ability to work remotely and coordinate with stakeholders.

Responsibilities

• Coordinate development, implementation, and post-launch support of approved lending products with policies and controls.
• Prepare and deliver standardized management reports on implementation status and issues.
• Monitor post-launch loan production and identify trends and opportunities to improve processes.
• Onboard and support third-party originated partners and first-lien HELOC lenders, including training and documentation.
• Provide operational guidance to lending partners and internal stakeholders for timely issue resolution.
• Coordinate process-improvement initiatives across lending operations and partner functions.
• Maintain and administer the operational procedure library with periodic reviews.
• Support model governance activities including risk management documentation and monitoring.
• Coordinate responses to audit findings and remediation activities.
• Facilitate new-vendor approvals and ongoing vendor reviews.
• Collaborate with internal teams, lenders, vendors, and service providers to support compliant operations.
• Perform additional duties as assigned.

Skills

Mortgage lending

Project coordination

Written communication

Attention to detail

Remote work capability

Education

Associate degree

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consumer Loans FLHS Operations Coordinator based in the United States.

We are seeking a detail-oriented Consumer Loans FLHS Operations Coordinator to support first-lien home equity line of credit (HELOC) lending products and operational processes. In this role, you will coordinate new product implementation, monitor performance, and help ensure lending activities align with established policies, risk standards, and operational controls. You will work closely with third-party loan origination partners, lenders, vendors, and internal teams to facilitate smooth onboarding, consistent execution, and timely issue resolution. The position also involves maintaining operational procedures, supporting process improvements, and coordinating governance and remediation activities. By monitoring loan production and identifying trends, you will help strengthen operational efficiency, documentation accuracy, and overall lending performance. This opportunity is well suited to a mortgage lending professional who enjoys cross-functional collaboration, structured problem-solving, and continuous improvement. The position offers remote work within the organization's operational footprint.

Accountabilities

• Coordinate the development, implementation, and post-launch support of approved lending products, ensuring processes and procedures align with applicable policies, risk appetite, and established controls.
• Prepare and deliver standardized management reports covering product implementation status, deployment progress, identified issues, and follow-up actions.
• Monitor post-launch loan production and operational performance, identifying trends, potential issues, and opportunities to improve processes and procedures.
• Coordinate onboarding and ongoing operational support for third-party originated (TPO) partners and first-lien home equity lenders, including training, pipeline monitoring, job aids, and procedural documentation.
• Provide operational guidance and real-time support to lending partners and internal stakeholders to promote consistent execution and timely resolution of issues.
• Coordinate approved process-improvement initiatives across lending operations and partner functions, supporting implementation, communication, documentation, and adoption of changes.
• Maintain and administer the operational procedure library, coordinating periodic reviews and updates to ensure documentation remains accurate and current.
• Support model governance activities by coordinating required model risk management documentation, reviews, updates, and ongoing monitoring.
• Coordinate responses to audit findings or other identified issues and track remediation activities through completion.
• Facilitate new-vendor approval processes and ongoing vendor reviews in accordance with established vendor management requirements.
• Collaborate with internal teams, lenders, vendors, and service providers to support compliant, efficient lending operations.
• Perform additional duties and responsibilities as assigned.

Requirements

• Associate degree in a related field.
• At least five years of experience across multiple aspects of mortgage lending.
• Understanding of mortgage lending operations, loan processing workflows, and the procedures involved in supporting consumer lending products.
• Strong organizational and documentation skills, with the ability to coordinate multiple initiatives, track follow-up actions, and maintain accurate operational records.
• Excellent attention to detail and the ability to identify issues, investigate discrepancies, and support effective problem resolution.
• Effective written and verbal communication skills, including the ability to interact professionally and promptly with customers, internal colleagues, vendors, and external service providers.
• Ability to collaborate across teams, coordinate operational changes, and support training and implementation activities.
• A proactive, reliable approach to managing responsibilities, resolving operational challenges, and maintaining compliance with established processes.
• Ability to work independently in a remote environment while maintaining effective communication and coordination with stakeholders.

Benefits

• Compensation: Base pay plus eligibility for bonuses.
• Medical coverage: Medical, dental, and vision insurance.
• Retirement savings: 401(k) plan.
• Healthcare spending options: Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Paid time off: Vacation and sick time.
• Paid holidays: Paid holiday benefits.
• Family support: Paid parental leave.
• Education assistance: Tuition reimbursement.
• Additional benefits: Other employee benefits may be available; specific details should be confirmed during the hiring process.
• Work flexibility: Remote work within the organization's operational footprint.
• Collaborative environment: Opportunity to work across lending operations, vendor management, and partner teams while contributing to process improvements and responsible lending practices.

We appreciate your interest and wish you the best!