Consumer Loan Servicing Specialist 3

Huntington Bancshares, Inc.; Tupelo (MS); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a self-starter for the Consumer Loan Servicing Specialist 3 role in a fast-paced, regulated environment. You will oversee daily cash processing, MSP tasks, and complex loan servicing activities while supporting process improvements and escalated requests.

The role involves training teammates, performing QC, and coordinating with risk and audit teams to ensure compliance with investor guidelines and regulations.

Qualifications

• High school diploma or equivalent required.
• 3+ years in a financial servicing role.
• 2+ years of MSP experience.
• Familiarity with mortgage regulations and investor guidelines.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee daily workflow of payments, payoffs, MSP tasks, and cashiering processes.
• Perform complex processing for consumer loan products including account research and reconciliation.
• Train new colleagues and cross-train existing staff.
• Complete QC testing for team members.
• Respond to internal and external customers in writing.
• Participate in system upgrades and testing.
• Collaborate with management, risk, compliance and audit.

Skills

Communication skills

Problem-solving

Organizational skills

Multitasking

PC skills

Education

High school diploma or equivalent

Tools

MSP

Microsoft Office Suite

Job description

Description

Summary:

We are looking for a self-starter who wants to grow with us! The Consumer Loan Servicing Specialist 3 position works under minimum supervision in a fast-paced, highly regulated environment and performs a variety of assignments that are more complex requiring knowledge of daily operations within Consumer Loan Servicing’s Cash Processing group. This position oversees and supports the daily workflow of incoming payments, payoffs, MSP tasks, suspense oversight, and other mortgage and line of credit cashiering related processes. The Specialist 3 serves as a subject matter expert and point of contact for escalated, complex or exception-based requests. In addition, this position is responsible for identifying and implementing process improvements, monitoring service levels, and maintaining up-to-date departmental procedures. Positions in this job family must adhere to written policies and procedures to ensure compliance with investor, regulatory and internal requirements.

Duties & Responsibilities

• Loan payoff, payment, NSF reversal, ACH and cash adjustment processing
• Handles more complex processing of consumer loan products and services including: account research, reconciliation, quality assurance, reporting, and monetary transactions
• Trains new colleagues and cross trains existing colleagues
• Completes QC testing for colleagues on team
• Responds to internal and external customers via written correspondence
• Participates in system upgrades and testing
• Completes procedure updated and job aids
• Works closely with various levels of management, risk, compliance, and audit
• Performs other duties as assigned.

This role is located at 5555 Cleveland Ave Columbus, Ohio

Basic Qualifications

• High school diploma or equivalent
• Previous experience in a leadership or team lead role
• 3 or more years of experience in a financial servicing role
• 2 or more years of experience with mortgage servicing platform (MSP)
• Familiarity with mortgage regulations, compliance, and investor guidelines.
• Proficiency in Microsoft Office Suite

Preferred Qualifications

• Good written and verbal communication skills
• Proven independent problem-solving skills
• Good organizational skills
• Excellent PC skills including specialized software such as product specific applications a plus
• Ability to prioritize and multi-task in a fast-paced environment

Exempt Status: (Yes) = not eligible for overtime pay (No) = eligible for overtime pay

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.