Consumer Loan Servicing Specialist 3

0101 The Huntington National Bank; Columbus (OH); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Huntington National Bank in Columbus, OH is seeking a Consumer Loan Servicing Specialist 3 who can work with minimal supervision in a fast-paced, highly regulated environment. You will oversee daily workflow for payments, MSP tasks, and cashiering related processes, serving as a subject matter expert for escalated requests.

This role focuses on process improvements, monitoring service levels, and updating procedures, with opportunities for in-office and some remote work.

Qualifications

• Leadership experience in a financial servicing environment.
• Experience with mortgage servicing platform (MSP).
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee daily workflow of payments, payoffs, MSP tasks, suspense oversight, and related cashiering processes.
• Handle complex processing: account research, reconciliation, QA, reporting, and monetary transactions.
• Train new colleagues and provide cross-training to team members.
• Complete QC testing for team colleagues.
• Respond to internal and external customers via written correspondence.
• Participate in system upgrades and testing; update procedures and job aids.
• Collaborate with management, risk, compliance and audit; support continuous process improvements.

Skills

Leadership experience

MSP experience

Microsoft Office

Education

High school diploma or equivalent

Job description

Description Summary

We are looking for a self-starter who wants to grow with us! The Consumer Loan Servicing Specialist 3 position works under minimum supervision in a fast-paced, highly regulated environment and performs a variety of assignments that are more complex requiring knowledge of daily operations within Consumer Loan Servicing’s Cash Processing group. This position oversees and supports the daily workflow of incoming payments, payoffs, MSP tasks, suspense oversight, and other mortgage and line of credit cashiering related processes. The Specialist 3 serves as a subject matter expert and point of contact for escalated, complex or exception-based requests. In addition, this position is responsible for identifying and implementing process improvements, monitoring service levels, and maintaining up-to-date departmental procedures. Positions in this job family must adhere to written policies and procedures to ensure compliance with investor, regulatory and internal requirements.

Duties & Responsibilities

• Loan payoff, payment, NSF reversal, ACH and cash adjustment processing
• Handles more complex processing of consumer loan products and services including: account research, reconciliation, quality assurance, reporting, and monetary transactions
• Trains new colleagues and cross trains existing colleagues
• Completes QC testing for colleagues on team
• Responds to internal and external customers via written correspondence
• Participates in system upgrades and testing
• Completes procedure updated and job aids
• Works closely with various levels of management, risk, compliance, and audit
• Performs other duties as assigned

Location

This role is located at 5555 Cleveland Ave Columbus, Ohio

Basic Qualifications

• High school diploma or equivalent
• Previous experience in a leadership or team lead role 3 or more years of experience in a financial servicing role
• 2 or more years of experience with mortgage servicing platform (MSP)
• Familiarity with mortgage regulations, compliance, and investor guidelines.
• Proficiency in Microsoft Office Suite

Preferred Qualifications

• Good written and verbal communication skills
• Proven independent problem-solving skills
• Good organizational skills
• Excellent PC skills including specialized software such as product specific applications a plus
• Ability to prioritize and multi-task in a fast‑paced environment

Exempt Status

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type

Office

Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Immigration and Work Authorization

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Accessibility

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [e-mail]

Reasonable Accommodations

Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction‑free environment, with the candidate on camera and without the use of virtual backgrounds.

Note to Agency Recruiters

Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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