Consumer Loan Servicing Specialist 3

Huntington National Bank; Columbus (OH); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

Huntington National Bank in Columbus, Ohio is seeking a Consumer Loan Servicing Specialist 3 to manage complex mortgage and line of credit cashiering tasks within the Cash Processing group.

The role requires leadership experience, MSP expertise, and strong accuracy to support daily payments, payoffs, and reconciliations while driving process improvements. Office-based with potential flexible arrangements.

Qualifications

• Requires a high school diploma or equivalent.
• 3+ years in a financial servicing role or similar.
• 2+ years of experience with MSP mortgage servicing platform.
• Familiarity with mortgage regulations, investor guidelines, and compliance.

Responsabilités

• Oversee and support daily workflow of incoming payments, payoffs, MSP tasks, and related processes.
• Handle complex processing including account research, reconciliation, QA, reporting, and monetary transactions.
• Train new colleagues and cross-train existing staff.
• Perform QC testing and provide guidance to team members.
• Respond to internal and external customers via written correspondence.
• Engage in system upgrades and testing and update procedures as needed.
• Collaborate with management, risk, compliance, and audit to ensure controls.

Connaissances

Leadership

Communication

Problem-solving

Organization

Multi-tasking

Formation

High school diploma or equivalent

Outils

MSP

Microsoft Office

Description du poste

Summary

We are looking for a self-starter who wants to grow with us! The Consumer Loan Servicing Specialist 3 position works under minimum supervision in a fast-paced, highly regulated environment and performs a variety of assignments that are more complex requiring knowledge of daily operations within Consumer Loan Servicing’s Cash Processing group. This position oversees and supports the daily workflow of incoming payments, payoffs, MSP tasks, suspense oversight, and other mortgage and line of credit cashiering related processes. The Specialist 3 serves as a subject matter expert and point of contact for escalated, complex or exception-based requests. In addition, this position is responsible for identifying and implementing process improvements, monitoring service levels, and maintaining up-to-date departmental procedures. Positions in this job family must adhere to written policies and procedures to ensure compliance with investor, regulatory and internal requirements.

Duties & Responsibilities

• Loan payoff, payment, NSF reversal, ACH and cash adjustment processing
• Handles more complex processing of consumer loan products and services including: account research, reconciliation, quality assurance, reporting, and monetary transactions
• Trains new colleagues and cross trains existing colleagues
• Completes QC testing for colleagues on team
• Responds to internal and external customers via written correspondence
• Participates in system upgrades and testing
• Completes procedure updated and job aids
• Works closely with various levels of management, risk, compliance, and audit
• Performs other duties as assigned.

This role is located at 5555 Cleveland Ave Columbus, Ohio

Basic Qualifications

• High school diploma or equivalent
• Previous experience in a leadership or team lead role
• 3 or more years of experience in a financial servicing role
• 2 or more years of experience with mortgage servicing platform (MSP)
• Familiarity with mortgage regulations, compliance, and investor guidelines.
• Proficiency in Microsoft Office Suite

Preferred Qualifications

• Good written and verbal communication skills
• Proven independent problem-solving skills
• Good organizational skills
• Excellent PC skills including specialized software such as product specific applications a plus
• Ability to prioritize and multi-task in a fast-paced environment

Exempt Status

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.