Consumer Loan Servicing Specialist

Piper Companies; Omaha (NE); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Sick leave

Job summary

Zachary Piper Solutions in Omaha, NE seeks a Consumer Loan Serving Specialist to monitor and manage reconciliation processes for payoffs, payments, invoices, and related products for consumer loans.

You will post payments, reconcile ledgers, and coordinate with 3rd party partners and internal stakeholders, ensuring accuracy and timely reporting. A background in loan servicing and accounting helps.

Qualifications

• Associate or bachelor's degree in a related field preferred.
• Minimum five years of relevant experience required.
• Knowledge of consumer loan payment processing and loan servicing practices.
• Strong analytical and problem-solving abilities with attention to detail.
• Understanding of accounting principles, payment systems and regulations.
• Experience with AI tools preferred.

Responsibilities

• Balance loan servicing general ledgers, including payoffs, payments, and invoices.
• Post payments and payoffs accurately and timely.
• Communicate with 3rd party partners, members, and internal stakeholders via multiple channels.
• Monitor transaction reports and ledgers for reconciliation.
• Document and record transactions in correct accounts; address outages urgently.
• Analyze discrepancies between payments and ledgers and resolve.
• Inform leadership of progress, problems, and issues in payment operations.
• Track variances and recommend process improvements to reduce costs.
• Coordinate with accounting staff to reconcile policy transactions.
• Perform other payment-related duties as assigned.

Skills

Analytical skills

Problem solving

Attention to detail

Time management

Multi-tasking

A.I. tools experience

Education

Associate or bachelor’s degree in a related field

Tools

Accounting software

Payment processing software

Job description

Zachary Piper Solutions is seeking a Consumer Loan Serving Specialist to join a team located onsite in Omaha, NE. The Consumer Loan Serving Specialist will monitor and manage multiple reconciliation processes for payoffs, payments, invoices, and ancillary products for consumer loans in accordance with internal policies and procedures.

Responsibilities of the Consumer Loan Serving Specialist:

• Serve as subject matter expert in balancing loan servicing general ledgers, to include but not limited to, payoffs, payments, ancillary products, and invoices.
• Maintain a working knowledge of product-level requirements, policies, systems, and other details for Auto Loans.
• Post payments and payoffs accurately and timely.
• Responsible for communication via e-mail, phone, fax, and postal mail between our 3rd party partners, members, management, and internal stakeholders.
• Monitor daily transaction reports and general ledgers for multiple processes. Ensure timely and accurate posting and reconciliation.
• Ensure all transactions are properly documented and recorded in the correct accounts, addressing any outages with urgency.
• Analyze and resolve differences between recorded payments and actual general ledger entries promptly.
• Keep leadership informed of accomplishments, problems, and issues relating to payment operations.
• Track and report payment-related variances or discrepancies to management.
• Review policies, procedures, and guidelines, make recommendations for improvement to increase efficiency, streamline processes, or contain costs/losses.
• Timely reporting and coordination with accounting staff to reconcile all policy transactions.
• Other payment related duties and various tasks as assigned.

Qualifications of the Consumer Loan Serving Specialist:

• Associate or bachelor's degree in a related field is preferred.
• A minimum of five (5) years of relevant experience is required.
• Knowledge of consumer loan payment processing and loan servicing practices required.
• Strong analytical and problem-solving abilities, attention to detail, and proficiency in accounting or payment processing software.
• Understanding of accounting principles, payment systems, and financial regulations required.
• Effective time management and multi-tasking skills.
• Detail-oriented, resourceful, organized, and able to manage shifting priorities, with the flexibility to adapt quickly to change.
• Experience in using A.I. tools preferred.

Compensation for the Consumer Loan Serving Specialist:

• Salary Range: $50,000+ *flexible based on experience*
• Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law
• Flexible working schedule
• Unlimited opportunities for growth

Key Words: banking, lending, product, loan, payment, payment processing, loan serving, consumer, consumer services, ai, artificial intelligence, accounting, financial, finance, payoffs, partners, stakeholders, transaction, reports