Consumer Loan Servicing Specialist

Insight Global; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Insight Global is seeking a seasoned mortgage servicing professional in Columbus, Ohio, to manage investor reporting and remittance activities for FNMA portfolios. You will use ICE MSP and internal tools to ensure accurate reporting and timely remittances.

Ideal candidates have 5+ years in mortgage servicing, strong analytical skills, and experience with reconciliations and cash management. This is a technically demanding role requiring compliance awareness and effective cross-functional

Qualifications

• 5+ years of mortgage servicing, investor reporting, loan accounting, or related servicing operations experience.
• Direct experience with ICE Mortgage Technology servicing systems (MSP or related ICE servicing platforms) required.
• Experience supporting Fannie Mae (FNMA) Investor Reporting activities preferred.

Responsibilities

• Review, research, and resolve investor reporting variances using ICE servicing systems and internal reporting tools.
• Perform loan-level analysis and correct reporting exceptions prior to investor remittance cycles.
• Generate and validate investor reporting and remittance data for FNMA portfolios.
• Ensure timely and accurate investor remittances in accordance with investor guidelines.
• Reconcile investor portfolios and custodial accounts to maintain data integrity and compliance.

Skills

Mortgage servicing

FNMA reporting

ICE MSP

Excel

Data analysis

Reconciliations

Education

Bachelor's degree in Accounting/Finance

Tools

MSP (ICE servicing)

Job description

• 5+ years of mortgage servicing, investor reporting, loan accounting, or related servicing operations experience.
• Direct experience with ICE Mortgage Technology servicing systems (MSP or related ICE servicing platforms) required.
• Experience supporting Fannie Mae (FNMA) Investor Reporting activities preferred.
• Working knowledge of mortgage servicing investor guidelines, remittance processes, and reporting requirements.
• Understanding of loan-level accounting, reconciliations, and cash management functions.
• Knowledge of servicing transfers, loan acquisitions, loan sales, and investor onboarding activities.

Primary Responsibilities

• Review, research, and resolve investor reporting variances using ICE servicing systems and internal reporting tools.
• Perform loan-level analysis and correct reporting exceptions prior to investor remittance cycles.
• Generate and validate investor reporting and remittance data for FNMA portfolios.
• Ensure timely and accurate investor remittances in accordance with investor guidelines.
• Reconcile investor portfolios and custodial accounts to maintain data integrity and compliance.
• Research and resolve investor inquiries, reporting discrepancies, and remittance exceptions.
• Prepare wires, general ledger entries, and cash transactions supporting investor reporting activities.
• Partner with Investor Accounting and servicing departments to clear reconciling items and resolve operational issues.
• Assist with servicing transfers, boarding of new investors, and repurchase transactions.
• Support regulatory exams, internal audits, and compliance reviews through data analysis and documentation.

Technical Skills

• Advanced Microsoft Excel skills including:
• Conditional Formatting
• Data Analysis and Reconciliation
• Strong analytical, accounting, and problem-solving skills.
• Ability to interpret investor requirements and apply them to servicing operations.
• Experience utilizing reporting tools, servicing platforms, and data extracts to analyze portfolio performance.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet strict deadlines.
• Effective verbal and written communication skills.
• Self-starter with the ability to work independently.
• Process improvement mindset with a focus on operational efficiency.
• Ability to develop, maintain, and enhance departmental procedures and controls.

Preferred Qualifications

• Associate's or bachelor’s degree in accounting, Finance, Business, Mortgage Banking, or related field.
• Experience with FNMA Investor Reporting.
• Knowledge of GAAP and mortgage servicing accounting practices.