Consumer Loan Servicing Associate

Shore United Bank; Easton (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid parental leave

Employee perks and banking benefits

Education assistance

Job summary

Shore United Bank is seeking a full-time Consumer Loan Servicing Associate to support the operational integrity of the bank's consumer loan portfolio. You will safeguard data accuracy, regulatory compliance, and bank policies while coordinating with branches and other departments to resolve issues and fulfill requests.

The role emphasizes accurate record keeping, timely servicing and strong customer service, with a focus on maintaining high standards of data quality and risk management.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience in a fast-paced environment.
• 1 year of cash handling with a high degree of accuracy.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities daily.

Responsibilities

• Books and funds consumer loans with accurate system setup and documentation.
• Maintain loan, collateral, and servicing records for the loan life cycle.
• Assist with internal, management, and regulatory reporting requirements.
• Process loan payments, payoffs, automatic payments, and other servicing transactions.
• Handle servicing requests and perform account maintenance and corrections.
• Respond to inquiries via phone, email, and written correspondence.

Skills

Customer service

Cash handling

Verbal/written communication

Multitasking

Education

High school diploma/GED

Job description

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is hiring a full-time Consumer Loan Servicing Associate to join our team. The Consumer Loan Servicing Associate is responsible for supporting the operational integrity of the Bank's consumer loan portfolio by ensuring loan records are accurately maintained and serviced throughout the life of the loan. This role supports the Loan Servicing Department by helping safeguard data accuracy, regulatory compliance, and adherence to Bank policies and procedures. As a key operational support position within the lending process, the associate partners with internal departments and external customers to facilitate efficient loan servicing, resolve issues, and maintain high standards of customer service. Through effective record management and process administration, this position contributes to the overall quality, reliability, and risk management of the Bank's lending operations.

What You’ll Do:

A detailed list of job duties includes (but is not limited to):

• Books and funds consumer loans, ensuring accurate system setup and documentation.
• Maintains loan, collateral, and servicing records throughout the life of the loan.
• Supports internal, management, and regulatory reporting requirements.
• Processes loan payments, payoffs, automatic payments, and other servicing transactions.
• Performs account maintenance, updates, corrections, and servicing requests.
• Completes required documentation to support servicing activities and compliance.
• Responds to customer and internal inquiries via phone, email, and written correspondence.
• Provides timely and professional support related to loan accounts and servicing matters.
• Works with branches, lenders, and other departments to resolve issues and fulfill requests.
• Reviews and resolves items identified on operational and exception reports.
• Researches and corrects unposted transactions, rejected payments, and account discrepancies.
• Assists with reconciliations, quality control reviews, and various operational reporting.
• Ensures servicing activities comply with applicable regulations, policies, and procedures.
• Maintains accurate records and supports audit, compliance, and risk management activities.
• Protects the confidentiality of customer and bank information.
• Abides by current laws, organizational policies / procedures in which were designed and implemented to promote an environment free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Responds to inquiries relating to his/her area, to requests from customers or bank personnel, within given time frames and within established expectations communicated from Management.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company's core values and principles through behaviors, actions, and decisions.
• Performs all other duties as assigned.

Location:

• Shore Bancshares Headquarters - 28969 Information Lane, Easton, MD 21601
• Westgate Building - 200 Westgate Circle, Annapolis, MD 21401
• Waldorf Branch - 3035 Leonardtown Road, Waldorf, MD 20601

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday.

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience cash handling with high level of accuracy.
• Accomplished in verbal and written communication skills
• Professional and tolerant in interpersonal relationship skills
• Ability to manage multiple priorities daily

Compensation:

• The pay range for this position is $19.00 to $25.00 hourly.Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family- and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, company paid short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Employment offers are contingent upon the successful completion of a pre-employment screening, which includes a background check, credit check, verification of employment history, and any other screenings required for the position.

Shore United Bank is an Affir… Employer. Shore United Bank is an E-Verify participant.