Consumer Loan Sales Lead & Member Experience Manager

RadiFi Credit Union; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

A financial institution in Jacksonville is seeking a Member Engagement Center Sales Manager to lead and manage the consumer loan sales team. The role focuses on driving loan production and ensuring high levels of member service. The ideal candidate will have a strong sales background and the ability to coach team members effectively. This position requires excellent communication skills and a strategic mindset to support the organization’s growth objectives.

Qualifications

• Minimum of five years of sales leadership experience required.
• At least three years of lending experience needed.
• Prior Contact Center experience preferred.

Responsibilities

• Supervise and coach the consumer loan sales team.
• Ensure quick turnaround of loan applications.
• Monitor call performance metrics.

Skills

Sales leadership

Coaching

Effective communication

Problem-solving

Education

Bachelor's degree or equivalent experience

Job description

A financial institution in Jacksonville is seeking a Member Engagement Center Sales Manager to lead and manage the consumer loan sales team. The role focuses on driving loan production and ensuring high levels of member service. The ideal candidate will have a strong sales background and the ability to coach team members effectively. This position requires excellent communication skills and a strategic mindset to support the organization’s growth objectives.