Consumer Loan Processing Supervisor: Lead & Develop Team

Patelco; Dublin (CA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Onsite fitness center

Exceptional medical, dental, vision, &

Job summary

Patelco Credit Union in California is seeking a Consumer Loan Processing Supervisor to lead a team of loan processors and ensure timely, compliant processing of new loan applications within our consumer lending group.

You will collaborate with underwriters, branches, and the member contact center, provide coaching, and drive quality, production, and member experience while upholding federal and state banking regulations.

Qualifications

• Must have HS Diploma/GED.
• Previous consumer or mortgage lending experience preferred but not required.
• Prior Leadership experience.
• Prior customer service experience.
• MS Office proficiency (Word, Excel, and Outlook).
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Manage and review the consumer loan pipeline to ensure applications are processed in a timely manner while following all credit union policies and applicable regulatory guidelines.
• Supervise processors to ensure all requirements of the processing role are being completed timely and accurately.
• Train, coach and develop team to ensure production and quality metrics are consistently achieved.
• Achieve and maintain department/organizational goals related to quality, production, and member experience.
• Individually work with team members who are performing below established metrics, providing training and tips for success.
• In conjunction with the Consumer Loan Processing Manager provide goals and career pathing for team.
• Share best practices with Branch leadership as it relates to offering and providing members with consumer loan products.
• Identify and properly escalated irregularities and inconsistencies as one of the lines of defense in fraud prevention.
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures.
• Work with technology team and other subject matter experts to get project requirements well scoped, designed and built for optimal member and team member experience in an agile environment.
• Ensure all policyes and procedures are updated and maintained.
• Team time management.
• Perform other duties as required.

Skills

Leadership experience

Customer service experience

Written and verbal communication

Organizational skills

Time management

Problem solving

Education

HS Diploma/GED

Tools

MS Office (Word, Excel, Outlook)

Job description

Patelco Credit Union in California is seeking a Consumer Loan Processing Supervisor to lead a team of loan processors and ensure timely, compliant processing of new loan applications within our consumer lending group.

You will collaborate with underwriters, branches, and the member contact center, provide coaching, and drive quality, production, and member experience while upholding federal and state banking regulations.