Consumer Loan Processor

Patelco Credit Union; Dublin (CA); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with match

Paid holidays

PTO for all positions

Onsite fitness center

Job summary

Patelco Credit Union in Dublin, CA is seeking a Consumer Loan Processor to manage a pipeline of auto, unsecured and secured loans and credit cards. You will work with Underwriters, Branches, and the Member Contact Center to ensure accurate funding and compliant processing.

The role requires strong communication, MS Office skills, and the ability to multitask in a fast-paced environment while upholding Patelco’s core values of service, integrity and teamwork.

Qualifications

• HS Diploma/GED required.
• Experience in consumer or mortgage lending preferred but not required.
• Strong communication and customer service skills.
• Proficiency with MS Office (Word, Excel, Outlook).
• Ability to multi-task in a fast-paced environment.
• Knowledge of relevant banking regulations and Patelco policies.

Responsibilities

• Manage a pipeline of consumer lending products including auto, unsecured and secured loans and credit cards.
• Serve as member liaison during fulfillment, providing timely updates.
• Compute income from bank statements and tax returns; verify employment.
• Communicate document and data requirements clearly to fulfill loans.
• Read and interpret credit reports to inform member discussions.
• Ensure loan terms comply with policies and regulatory guidelines.
• Obtain DMV forms to record liens and update titles as needed.
• Review approved loan terms with members prior to funding.
• Identify irregularities as part of fraud prevention.

Skills

MS Office

Communication

Time management

Customer service

Attention to detail

Team player

Education

HS Diploma/GED

Tools

MS Office

Job description

About Patelco Credit Union

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California. We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members. We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.

Overview

As part of the Consumer Lending team the Consumer Loan Processor plays a key role in delivering our members products aimed at improving their financial wellbeing. Responsibilities include working closely with our members through the fulfillment and funding process for all consumer loan products. This person will collaborate internally with the Consumer Underwriters, Branches and Member Contact Center representatives. The successful candidate must display a high level of integrity, communication, initiative, and problem resolution skills. This person must have strong time management, and organizational skills to manage a large pipeline of loans.

Responsibilities

• Effectively manage a pipeline of various consumer lending loan products, which includes but is not limited to: auto loans, unsecured personal loans, secured personal loans and credit cards.
• Serve as a member liaison during the fulfilment process, providing timely updates.
• Calculate income (review bank statements, decipher tax returns, verify employment).
• Accurately communicate all document and data requirements to fulfil the loan.
• Communicate professionally with members, internal team and external third parties
• Ability to read credit reports and interpret information for members
• Calculate loan to value and debt ratios
• Review required documentation to ensure information provided satisfies procedural requirements and is in alignment with current policies, procedures and regulatory guidelines
• Obtain and verify the required Department of Motor Vehicles (DMV) forms to properly record the credit unions lien on the collateral and/or make any updates to title
• Review approved loan terms with the member prior to funding
• Identify and properly elevate irregularities and inconsistencies as one of the lines of defense in fraud prevention
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures
• Achieve and maintain department/organizational goals related to quality, production and member satisfaction
• Perform other duties as required
• Assume responsibility for work assignments
• Maintain positive engagement

Qualifications

• Must have HS Diploma/GED
• Previous consumer or mortgage lending experience preferred but not required
• Prior customer service experience
• MS Office proficiency (Word, Excel and Outlook)
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Excellent customer service skills, both verbally as well as written
• Must excel in a fast-paced environment
• Well organized, team-player, self-motivated and flexible with working hours based on volume
• Ability to multi-task and detail oriented
• Demonstrated ability and desire to thrive in a challenging fast paced work environment
• Demonstrated ability to adhere to Patelco’s Core values including service passion, integrity, teamwork, resourcefulness, engagement, and empowerment
• Ability to mathematically compute rate, ratios and percentages
• Demonstrate ability to receive constructive feedback as a tool to make improvements

Target Base Pay

$29.00/hr

Compensation At Patelco

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a Short-Term Incentive (STI) program for all regular positions and a wide range of medical, dental, vision, financial, and other benefits.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Onsite fitness center at HQ and rewards for completing wellness related activities

Financial Health

• Competitive compensation packages with bonus opportunity
• 401(k) with 3% Safe Harbor and 5% employer match
• Discounts on loan products
• Tuition reimbursement

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans