Consumer Loan Officer

Blaze Credit Union; Northern (KY); Hybrid; USD 53,000 - 66,000; Full time

Benefits offered by this job

Low-cost medical

Dental insurance

Vision insurance

Bonuses

Vacation & sick time

Paid leave

401k

Tuition reimbursement

Job summary

Blaze Credit Union is seeking a Consumer Loan Officer in Kentucky to help members apply for a variety of consumer loan products and to promote related financial services. The role emphasizes excellent member service and building lasting relationships.

The position requires 1–2 years in financial services, strong communication, and proficiency with Meridian Link and MS Office. Typical duties include processing loans, cross-selling products, and handling inquiries, with Saturday shifts as part of

Qualifications

• 1–2 years of financial services experience.
• High school diploma or equivalent.
• Strong verbal and written communication.
• Proficiency with Microsoft Office.

Responsibilities

• Gather background information on loan applicants and input into Meridian Link.
• Assist members with the loan application process and ensure information completeness.
• Cross-sell consumer loan products and related services.
• Answer inquiries about lending products for members and employees.
• Verify and collect loan transaction fees.
• Calculate debt-to-income and loan-to-value ratios.
• Support cross-department referrals per credit union guidelines.

Skills

Communication skills

Microsoft Office

Multitasking

Problem solving

Analytical thinking

Education

High School diploma

Tools

Meridian Link

Job description

Consumer Loan Officers work with members to provide them with a wide variety of consumer loan products. This position is responsible for recommending and cross-servicing financial products and services to advance Blaze’s growth objectives. Consumer Loan Officer’s must also exemplify superior member service and build positive member relationships. This position also acts as a resource to the entire organization and members by displaying knowledge and expertise in the financial services field.

Major Duties and Responsibilities

• Gathers background information on loan applicants and inputs into Meridian Link.
• Assists members with the loan application process to ensure completeness of information.
• Collect any required fees associated with the loan transaction.
• Calculates debt-to-income ratios.
• Calculates loan-to-value ratios.
• Assists members and employees with questions regarding lending products and services.
• Answers incoming phone calls about potential and current loans.
• Actively cross sells ancillary loan products.
• Actively pursues auto refinances.
• Actively manages cross-department referrals per CU guidelines.
• Actively cross sells credit union products and services for cross-departmental referrals.

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation.

Requirements

Experience/Education/Certifications/Licenses

• Minimum 1-2 years of similar or related financial services experience.
• Minimum High School degree or equivalent.

Demonstrated Knowledge

• Strong verbal and written communication skills.
• Computer skills including Microsoft products.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem solving and analytical skills.

Communication Skills

Ability to proactively respond to members/employees to problem solve based on guidelines; written communications are based on templates but can be modified.

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Weekly schedule includes Saturday hours.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $25.20-31.50/hour. This range reflects the base salary for this position, however, there are additional incentive opportunities. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.