Consumer Insights Manager

Prime Video & Amazon MGM Studios; Seattle (WA); On-site; USD 109,000 - 160,000; Full time

Job summary

Amazon.com Services LLC in Seattle seeks a Consumer Insights Manager to lead end-to-end research for Prime Video's audience strategy. You will translate complex business questions into scalable research designs, collaborating with Programming, Marketing and Product teams to drive actionable insights.

Focus on AI/automation methods, large-scale data analysis, and communicating findings to senior leadership. 5+ years of relevant experience and strong analytics are required.

Qualifications

• 5+ years in marketing or research roles.
• Experience in survey design and data sources.
• Knowledge of statistics or analytical methods.
• Experience managing end-to-end projects in fast-paced tech settings.
• Vendor management experience.
• Ability to leverage AI/LLM tools for automation while ensuring data quality.

Responsibilities

• Lead end-to-end research initiatives from problem definition to delivery.
• Partner with tech teams to scope AI tools and automated workflows.
• Analyze large behavioral and survey data to deliver insights.
• Collaborate with Programming, Marketing and Product teams to translate findings.
• Support rapid-turnaround ad hoc analyses.
• Deliver clear research narratives for senior leadership.

Skills

End-to-end research

AI-powered research

Large-scale data analysis

Stakeholder partnership

Ad hoc analyses

Insights communication

Education

MBA or Masters in BI/finance/engineering/statistics/math/CS

Job description

Description

We're hiring a Consumer Insights Manager to join the team driving Prime Video's audience strategy and growth. This role will lead end-to-end research, specializing in AI/automation methods, to deliver insights that move the business forward. You'll work across Programming, Marketing, and Product teams to translate complex business questions into rigorous research designs at scale. New York or Los Angeles preferred.

Key job responsibilities

• Drive End-to-End Research: Lead research initiatives from problem definition through delivery, increasing the team's total research output through methodological rigor and depth.
• AI-Powered Research & Scalable Infrastructure: Partner with technical teams to scope, pilot, and adopt AI tools and automated workflows that accelerate insights generation.
• Large-Scale Data Analysis: Analyze large-scale behavioral datasets combined with survey and voice of customer data to deliver comprehensive insights.
• Stakeholder Partnership: Work closely with Programming, Marketing, and Product teams to scope research questions, align on methodologies, and translate findings into actionable business recommendations.
• Ad Hoc: Support with rapid-turnaround analyses and the day-to-day delivery on Ad hoc insights requests.
• Insights Communication: Deliver clear, compelling research narratives that connect the "what" with the "so what" and "now what" for stakeholders including senior leadership.

About The Team

The US PV Planning and Audience Insights team serves as PV's strategic and analytical backbone, defining our priority audiences and growth objectives while delivering the customer intelligence, rigorous analytics, and AI-powered solutions that enable the organization to achieve them. You'll join a collaborative research team working alongside data scientists, analysts, and product-tech experts to turn data into direction and strategy into action.

Basic Qualifications

• 5+ years of professional non-internship marketing experience
• Experience in survey design and datasets
• Knowledge of statistics or other analytical techniques
• Experience with end-to-end project management, or experience in a fast-paced, high-tech company
• Experience in vendor management
• Experience effectively gathering information from multiple data sources
• Uses AI/LLM tools to automate and accelerate research tasks (survey drafting, data cleaning, open-end coding, sentiment/thematic analysis) while maintaining data quality.

Preferred Qualifications

• Experience working with large, complex data sets
• Experience analyzing data quantitatively and using customer research, data and metrics to back up assumptions, identifying opportunities, and assessing the efficacy of marketing programs
• Experience in the entertainment industry
• Knowledge of statistical software such as R, Python
• MBA, or Master's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, CA, Culver City - 109,100.00 - 160,000.00 USD annually

USA, NY, New York - 120,000.00 - 179,600.00 USD annually

USA, WA, SEATTLE - 109,100.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10593702