Consumer Hardware Sustaining Operations Program Manager

Rose International; Sunnyvale (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Rose International is seeking a contingent Program Manager in California to support sustaining operations for wearables and hardware post-launch. The role focuses on recurring reporting, KPI dashboards, and maintaining tooling and POs. 2 years of consumer hardware experience and clear written/verbal communication are required.

Responsibilities include coordinating projects, preparing slide decks, and interacting with clients to outline specifications. This role is office-based in Sunnyvale, CA.

Qualifications

• Bachelor's degree in business administration or related field.
• 2 years of experience in consumer hardware.
• Strong communication and cross-team collaboration.

Responsibilities

• Coordinate projects, creating detailed plans and directing technical activities.
• Present proposals, reports and findings to clients.
• Consolidate KPIs, attendees and meeting minutes; prepare slide decks.
• Maintain internal systems and notifications; update incident management tools.
• Create, track and reconcile POs; analyze resource needs and market demand.
• Discuss project specifications with management, production and marketing teams.
• Negotiate with clients to prepare project specifications.

Skills

Data analysis

Excel experience

Cross-team communication

Program management

Consumer hardware

Education

Bachelor's degree in business administration

Tools

Jira

Teamcenter

Job description

• Bachelor's degree in business administration or a related field

Required Education

• Bachelor's degree in business administration or a related field

Must-Have Skills

• Data Analysis, Reporting Strong Excel Experience
• Communication across teams and ensuring their actions are complete, clear communication in reason behind actions to be completed – Program Management
• Strong knowledge of business and management principles involved in strategic planning, resource allocation and production methods
• 2 years of experience in consumer hardware

Nice-to-have Skills

• Experience in operations and Consumer Background, Jira, Teamcenter, Task
• Leading projects, procurement and operations
• Big Tech experience

Overview

Client Labs Sustaining Product Operations keeps our wearables and hardware products healthy after launch — driving field quality issues to closure, managing rework and change control, and giving leadership a clear read on post-launch performance. We're hiring a contingent Program Manager to support the sustaining OPM and PCE teams across multiple programs. The role owns recurring reporting (KPIs, meeting minutes, leadership decks), maintains our internal systems (Butterfly notifications, Workplace/Wiki, incident management tooling), creates and reconciles POs, and builds advanced Google Sheets/Excel models. We're looking for 2 years of consumer hardware experience, excellent written and verbal communication, and someone who can turn messy inputs into clean trackers and crisp decks with minimal hand-holding.

A Program Manager Needed With 2-4 Years Of Experience In Consumer Hardware And Can Support The Sustaining Operations In The Following Areas

• Slides/Reporting preparation
• Maintain systems/tools
• Create/ track/ reconcile POs
• Develop Advanced Excel/Google Sheets models

Job Responsibilities

• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities
• Present and explain proposals, reports and findings to clients.
• Reporting: Consolidating KPIs, attendees list, meeting minutes, and preparing slide decks for various reports
• Maintain internal systems: Set up butterfly tools and notifications, Workplace/Wiki Maintenance, Incident management systems
• POs: Create, track, audit
• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects
• Confer with management, production and marketing staff to discuss project specifications and procedures
• Consult or negotiate with clients to prepare project specifications
• In market products/ AR/VR/ client Glasses
• Reporting, Analysis
• PO Placement
• Coordinate meetings, sending out meeting notes and action items
• Understanding of client’s Systems, workplace, butterfly’s. This personal will maintain these systems for the teams, updating forms

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

About Rose

• Founded in 1993
• Office Locations Across the U.S.
• 150+ Clients: Corporations and Government Agencies
• Employee Oriented Company
• Challenging Assignments Across the U.S.
• Continuous Professional Development

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