Consumer Compliance Manager

S&T Bank; Lionville (PA); On-site; USD 65,000 - 154,000; Full time

Job summary

An established industry player is seeking a Compliance Risk Manager to lead the consumer compliance risk function. In this pivotal role, you will be responsible for ensuring that the organization adheres to federal and state regulations, while also managing risk mitigation strategies. You will oversee compliance assessments, develop training programs, and collaborate with various departments to enhance compliance initiatives. If you are passionate about compliance and risk management and have a proven track record in financial services, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 10+ years of experience in financial services or regulatory compliance.
• Bachelor's degree in Business Administration or related field required.

Responsibilities

• Manage consumer compliance risk function and ensure regulatory compliance.
• Oversee compliance training program and manage compliance policies.

Skills

Regulatory Compliance

Risk Management

Complaint Management

Policy Development

Training and Development

Education

Bachelor's degree in Business Administration

CRCM or similar certification

Job description

Work Location:

Please see locations listed in the job posting. Must be located within S&T Footprint.

Work Hours:

8:00am - 5:00pm

(Additional hours as needed to fulfill department needs)

Function: Manages the consumer compliance risk function within Compliance Risk Management- Consumer Compliance Group. Responsible for identifying and quantifying risks to ensure S&T operates in compliance with federal and state laws and regulations. Supports risk mitigation related to litigation, penalties, enforcement actions, and reputation. Oversees the entire lifecycle of products and services for compliance risk prevention and detection. Leads efforts in compliance risk assessments, training, complaint management, assurance reviews, regulatory advice, and policy development. Assists with product/service/vendor risk assessments and root cause analysis.

Duties and Responsibilities:

1. Maintains current knowledge of federal and state regulations related to Consumer Compliance. Fully understands S&T's Consumer Compliance Program, policies, procedures, and processes. Communicates relevant issues regarding business operations, regulatory developments, and potential violations.
2. Obtains and maintains the Certified Regulatory Compliance Manager designation from the ABA.
3. Supports the design and maintenance of a risk-based consumer compliance program, suggesting improvements to review processes and ensuring quality control.
4. Manages the review and development of corporate compliance policies, researching new and amended regulations for impact analysis.
5. Assists in managing the compliance training program, supporting delivery and targeted training in response to regulation or policy changes.
6. Develops and maintains Consumer Compliance Program elements suited to the organization’s size and complexity.
7. Completes regulatory and product/service/vendor compliance risk assessments.
8. Oversees the consumer complaint management program.
9. Analyzes compliance issues, escalating significant problems with proposed solutions to senior management.
10. Ensures consumer compliance requirements and controls are integrated into business processes, monitoring high-risk areas for deficiencies and recommending remediation.
11. Participates in the Bank's Compliance Committee.
12. Supervises Analysts, overseeing their work, professional development, mentoring, scheduling, and performance evaluations.
13. Collaborates on enterprise-wide compliance initiatives with other leadership.
14. Provides guidance to business lines and management on compliance matters.
15. Assists with regulatory exam management and internal audits.
16. Prepares reports for executive management and the Board Risk Committee.
17. Maintains good working relationships across the organization, demonstrating independence and teamwork.
18. Performs additional duties as assigned.

Physical Demands: Approximately 75% of the day involves operating a keypad device. Must be able to lift/move up to 20 lbs. Use of electronic equipment is required 100%, mouse use 80%. Vision requirements include close vision of 18-20 inches for computer work. Sitting for the majority of the day. Reasonable accommodations available for disabilities.

Education: Bachelor's degree in Business Administration, Management, Legal Studies, or related field. CRCM or similar certification (CIPP, CCEP, CRM) required.

Experience: Minimum ten years of general experience, with five to ten years in financial services or regulatory compliance. Prior management or leadership experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Discrimination prohibited. See details about pay disclosure and legal protections.

Salary Range: $65,000.00 - $154,000.00