Consumer Compliance Manager

S&T Bank; Monroeville (Allegheny County); On-site; USD 65,000 - 154,000; Full time

Job summary

An established industry player is seeking a Compliance Risk Manager to lead their consumer compliance risk function. This pivotal role requires a deep understanding of federal and state regulations, as well as the ability to manage compliance training and consumer complaints effectively. The ideal candidate will possess strong leadership skills and a thorough knowledge of compliance programs, ensuring that the organization operates within legal frameworks. Join a dynamic team dedicated to maintaining high standards of compliance and risk management, contributing to the overall success and integrity of the organization.

Qualifications

• Requires a four-year college degree or equivalent.
• Holds CRCM designation or related certification.
• Ten plus years of experience in regulatory compliance.

Responsibilities

• Manages consumer compliance risk function and ensures conformity with laws.
• Oversees compliance training and consumer complaint management.
• Analyzes compliance problems and provides guidance to management.

Skills

Regulatory Compliance

Risk Management

Leadership

Analytical Skills

Communication

Education

Bachelor's degree in Business Administration

CRCM designation

CIPP or CCEP certification

Job description

Work Location:

Please see locations listed in the job posting. Must be located within the S&T Footprint.

Work Hours:

8:00am - 5:00pm

(Additional hours as needed to fulfill the needs of the department)

Function: Manages the consumer compliance risk function within Compliance Risk Management- Consumer Compliance Group, to identify and quantify risk to help ensure S&T operates in conformity with federal and state laws and regulations. Aids in the mitigation of risk from litigation, civil money penalties, enforcement actions, and reputation damage. The scope of responsibility includes the entire life cycle of products and services for the prevention and detection of compliance risk. The Manager is responsible for leading the team efforts related to compliance risk assessments, compliance training, consumer complaint management, compliance assurance reviews, regulatory advice, and corporate compliance policies. The position provides assistance and support for performing product/service/vendor risk assessments and root cause analysis.

Duties and Responsibilities:

1. Maintains current in-depth knowledge of federal and state regulations related to the Consumer Compliance Program. Responsible for possessing a thorough knowledge of S&T's Consumer Compliance Program, policies, procedures, and processes. Communicates issues related to business operations, regulatory developments, emerging issues, and potential violations or other risk issues.

2. Obtains and maintains the designation of Certified Regulatory Compliance Manager from the ABA.

3. Supports the Consumer Compliance Director with designing and maintaining a risk-based consumer compliance program and makes suggestions for improvement to the review program and process. Ensures that sufficient quality control procedures are maintained.

4. Manages the corporate compliance policy review and development, including researching new and amended regulations to determine their impact on the bank.

5. Assists with the management of the compliance training program. Supports Employee Services Training and Development with assignments and delivery. Assists with any necessary compliance training in assigned markets targeted for change management involving regulation/system/policy/procedure changes.

6. Assists with the development and maintenance of the Consumer Compliance Program elements, considering the size, level, and complexity of S&T's operations; financial product and service offerings; and their delivery systems.

7. Assists in completing regulatory and product/service/vendor compliance risk assessments.

8. Oversees the consumer complaint management program.

9. Analyzes compliance problems, issues, and transactions, elevating significant identified problems and recommended solutions to the Chief Compliance Officer and line of business management.

10. Works with the first line of defense to ensure consumer compliance requirements and monitoring controls are included in business processes. Oversees monitoring of high-risk areas to identify control deficiencies, perform root cause analysis, and recommend remediation efforts.

11. Participates as a member of the Bank's Compliance Committee.

12. Supervises Analysts, responsible for their work product, professional development, mentoring, training, scheduling/assigning work, and performance evaluation.

13. Works with the Director of Corporate Responsibility and the Director of Fair and Responsible Banking on enterprise-wide compliance initiatives as needed.

14. Provides guidance and advice to the lines of business and management as needed.

15. Assists the CCO with regulatory exam management and internal compliance audits.

16. Provides input to reports for executive management committees and the Board Risk Committee.

17. Maintains a good working relationship with all S&T employees and adheres to S&T's culture. Demonstrates a strong ability to work independently, as well as being motivated to work as a team player to contribute to the success of the department and organization.

18. Performs additional duties as assigned.

Physical Demands:

Approximately 75% of the day is spent operating a keypad device. Must be able to occasionally lift and/or move up to 20 lbs. Use of electronic equipment is required 100%, and use of a mouse, if requested, 80% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. 100% of the business day requires sitting straight. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education:

Requires a four-year college degree or equivalent. Major or area of specialization: Bachelor's degree in Business Administration or Management, Legal Studies, or related business degree. Holds CRCM designation or related certification such as CIPP, CCEP, or CRM.

Experience:

Requires ten plus years of general experience, plus five to ten years of experience in financial services or regulatory compliance in a bank, as a consultant, or regulator. Prior management experience or developed leadership skills through training and mentorship (both as an informal mentor and mentee).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees with access to compensation information as part of their job functions cannot disclose this information unless in specific circumstances such as formal complaints, investigations, or legal obligations.

Salary Range:

$65,000.00 - $154,000.00