Consumer Compliance Manager

S&T Bank; West Chester (Chester County); On-site; USD 65,000 - 154,000; Full time

Job summary

An established industry player is seeking a Compliance Risk Manager to lead efforts in managing consumer compliance risk. This role involves ensuring conformity with federal and state laws, conducting compliance risk assessments, and overseeing the compliance training program. The ideal candidate will have extensive experience in regulatory compliance within financial services and possess strong leadership skills. Join a dynamic team where you can make a significant impact on compliance initiatives and contribute to the organization's success. This position offers a competitive salary and opportunities for professional development.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field required.
• Over ten years of general experience with 5-10 years in financial services or regulatory compliance.

Responsibilities

• Manage consumer compliance risk function and ensure compliance with federal and state regulations.
• Supervise Analysts and oversee their work, development, and performance evaluations.
• Develop and maintain a risk-based consumer compliance program.

Skills

Consumer Compliance Knowledge

Regulatory Risk Management

Compliance Training

Analytical Skills

Leadership Skills

Education

Bachelor's degree in Business Administration

CRCM or similar certification

Job description

Work Location: Please see locations listed in job posting. Must be located within S&T Footprint.

Work Hours: 8:00am - 5:00pm (Additional hours as needed to fulfill the needs of the department)

Function: Manages the consumer compliance risk function within Compliance Risk Management- Consumer Compliance Group, to identify and quantify risk to help ensure S&T operates in conformity with federal and state laws and regulations. Aids in the mitigation of risk from litigation, civil money penalties, enforcement actions, and reputation damage. The scope includes the entire lifecycle of products and services for the prevention and detection of compliance risk. The Manager leads efforts related to compliance risk assessments, training, consumer complaint management, assurance reviews, regulatory advice, and policy development. Supports risk assessments and root cause analysis.

Duties and Responsibilities:

1. Maintain current knowledge of federal and state regulations related to Consumer Compliance and ensure compliance with S&T's policies and procedures. Communicate issues related to operations, regulations, and emerging risks.
2. Obtain and maintain Certified Regulatory Compliance Manager designation from the ABA.
3. Support the design and maintenance of a risk-based consumer compliance program, recommending improvements and ensuring quality control.
4. Manage corporate compliance policy review and development, researching new and amended regulations.
5. Assist in managing the compliance training program, supporting delivery and targeted training for change management.
6. Develop and maintain Consumer Compliance Program elements appropriate to the organization’s size and complexity.
7. Assist with completing compliance risk assessments for products, services, and vendors.
8. Oversee the consumer complaint management program.
9. Analyze compliance issues and transactions, escalating significant problems and solutions to senior management.
10. Work with the first line of defense to ensure compliance requirements are integrated into business processes, monitor high-risk areas, and recommend remediation.
11. Participate as a member of the Bank's Compliance Committee.
12. Supervise Analysts, overseeing their work, development, and performance evaluations.
13. Collaborate on enterprise-wide compliance initiatives with other directors.
14. Provide guidance and advice to business lines and management.
15. Assist with regulatory exam management and internal audits.
16. Contribute to reports for executive and board committees.
17. Maintain good working relationships across the organization and demonstrate independence and teamwork.
18. Perform additional duties as assigned.

Physical Demands: Approximately 75% of the day involves operating a keypad device. Ability to lift/move up to 20 lbs, use electronic equipment, and have specific vision requirements for computer work. Accommodations available for disabilities.

Education: Bachelor's degree in Business Administration, Management, Legal Studies, or related field. CRCM or similar certification (CIPP, CCEP, CRM) required.

Experience: Over ten years of general experience, with 5-10 years in financial services or regulatory compliance. Prior management or leadership experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Salary Range: $65,000.00 - $154,000.00