Consumer Complaints & Risk Operations Lead

Socket.dev

Newark (GA)

On-site

USD 100,000 - 150,000

Full time

5 days ago

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Job summary

Bank of America is seeking a Senior Operations Risk Manager to lead a team that manages complaint inventory, identifies risk, and ensures timely case progression. You will drive strategic risk reviews, monitor pipeline health, and enforce compliance with controls and business requirements.

Partnering with business stakeholders, you will provide strategic direction, manage performance, and onboard talent while fostering accountability, continuous improvement, and operational excellence in a

Qualifications

Experience leading a team in a regulatory/compliance-driven environment.
Strong communication with employees, leaders, partners, and clients.
Proven ability to prioritize workloads, meet deadlines, and maintain quality.

Responsibilities

Executes a Line of Business strategy by driving key initiatives, process improvements, and changes to meet business needs.
Analyzes data, identifies trends, and provides recommendations and action plans to drive performance.
Handles escalated client inquiries, researching to resolve concerns in a timely and compliant manner.
Manages competing priorities to optimize productivity and performance metrics in a high-volume environment.
Inspects and evaluates employee results, ensures coaching, and focuses on key behaviors that drive results.