Consumer Care Coordinator

Catholic Charities Eastern Washington; Washington; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Sick leave

Vacation

Retirement plan with employer match

Long-Term Disability Insurance

Life Insurance

Paid Holidays

Job summary

Catholic Charities Eastern WA is seeking a Consumer Care Coordinator to support behavioral health services, manage intake, referrals, placement and discharge processes. The role also handles front office duties, scheduling, correspondence, and insurance/billing support, while maintaining accurate records and data tracking.

The ideal candidate will be detail-oriented, organized, and able to communicate effectively with diverse populations, exercising independent judgment in a fast-paced

Qualifications

• Experience coordinating intake and referrals in behavioral health settings.
• Manage front-office operations, scheduling and calendar coordination.
• Prepare correspondence, reports and maintain databases.
• Communicate effectively with diverse populations and maintain privacy.

Responsibilities

• Provide compassionate admission services and referrals per intake criteria.
• Oversee insurance enrollment, authorizations, billing and compliance docs.
• Triage calls for resource referral and clinical assignment.
• Coordinate with CBHS, WISe, Rising Strong and other programs for seamless service.
• Maintain privacy procedures and secure handling of information.
• Track call logs and prepare program management data reports.
• Assist in onboarding/offboarding of staff where needed.
• Prepare quarterly stats and CQI reports; manage database systems.
• Refer crisis calls to CBHS clinicians or crisis services when needed.
• Support program management with clerical tasks and minutes at meetings.
• Implement regulatory or policy changes and respond to requests.

Skills

Compassionate care

Excellent communication

Organizational skills

Detail-oriented

Independent judgment

Diversity awareness

Privacy laws knowledge

Job description

Job Description

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

The Consumer Care Coordinator provides essential support and service coordination for individuals seeking behavioral health services, ensuring efficient intake, referral, placement, and discharge processes. This role manages front office operations, including phone lines, visitor reception, scheduling, and calendar coordination for staff and leadership. Responsibilities also include preparing correspondence and reports, verifying insurance, supporting billing functions, processing invoices, and maintaining accurate databases and tracking systems to enhance office efficiency.

Serving as a liaison between CBHS, WISe, Rising Strong and other CCEW programs, and external partners, this position requires strong organizational skills, the ability to prioritize in a fast-paced environment, and sound independent judgment. The ideal candidate is detail-oriented, demonstrates critical thinking, and maintains a calm, professional demeanor when working with individuals experiencing behavioral health conditions.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

1. In accordance with intake criteria, provide compassionate, timely and efficient admission services for all individuals seeking Community Behavioral Health (CBHS) services. Provide appropriate referrals for those individuals CBHS is unable to serve.
2. Oversee service requests to meet regulatory Medicaid and other insurance requirements including client enrollment, insurance authorization and billing requirements, compliance documentation, and client discharge.
3. Triage all phone calls for timely resource referral, determination of eligibility, and appropriate clinical assignment to staff counselors for intake evaluation.
4. Collaborate with the Rising Strong Partnership and other programs within Catholic Charities Eastern WA (CCEW) to support admission and discharge processes, including coordinating documentation and client assignments to ensure seamless service delivery across programs; ensure all required documentation meets clinical and authorization requirements while maintaining and tracking related data.
5. Ability to connect with a diverse population, communicating effectively with persons experiencing mental health, substance misuse conditions.
6. Knowledge of Privacy and Security laws and able to maintain Privacy and Security procedures for all persons entering and exiting the CBHS area.
7. Oversee call log and track data necessary for successful program management and prepare reports. Manage some employees onboarding and offboarding documents.
8. Compile, submit and track all assigned billings for all program services. Prepare case tracking status reports and statistical and management information reports as assigned.
9. Refer crisis calls to appropriate CBHS clinician, or Frontier Behavioral Health Crisis Response Services, and, when appropriate, other community resources.
10. Prepare all requested quarterly statistical and CQI reports; maintain all necessary database programs.
11. Provide clerical and administrative support to the Program Manager and VP of Behavioral Services.
12. Implement changes in agency, local, state, and federal regulations or policies and procedures, responds to all requests as per Program Manager.
13. Prepare handouts, updates for staff, and take minutes at all staff meetings.