Administrative Support - COS Program

Community-Council-Health-Systems; Philadelphia (Philadelphia County); On-site; USD 38,000 - 48,000; Full time

Job summary

Community Council is seeking an Administrative Support professional to greet clients, manage calls, schedule appointments, and keep accurate EHR records. The role involves insurance verification, payment collection, and supporting billing while ensuring comprehensive documentation and confidentiality.

This on-site position emphasizes trauma-informed customer service and coordination with clinicians. Ideal candidates will have a High School Diploma, strong communication skills, and at least two

Qualifications

• High School Diploma is required.
• Two years of verified experience in the health system.
• Knowledge of Credible billing system.
• Strong communication and interpersonal skills with families, clients, schools and staff.

Responsibilities

• Greet clients and manage front-desk operations.
• Schedule appointments and maintain accurate records in the EHR system.
• Verify insurance and assist with billing needs and paperwork.
• Communicate with families and referral sources as needed.
• Support clinicians with documentation and ensure HIPAA compliance.

Skills

Customer service

Education

High School Diploma

Tools

Credible billing system

Job description

About the Organization Our services are designed to be holistic, geographically accessible, culturally sensitive, and coordinated with other related service systems, both formal and informal. Community Council has a long history of providing mental health services to Philadelphia residents and is one of the City of Philadelphia's original 12 Base Service Units. We provide a range of mental health and substance abuse direct services and case management. The organization has a diverse staff of 200 that deliver evidenced based services in a culturally competent manner.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES:

The role of Administrative Support is to greet clients, manage phone calls, schedule appointments, and maintain accurate records in the EHR system. They verify insurance, collect payments, support billing needs, and ensure all required paperwork is completed and organized. They facilitate communication with families and referral sources as permitted, assist clinicians with documentation needs, and help maintain smooth daily clinic operations by tracking attendance and updating consents. They provide professional, trauma-informed customer service while protecting client confidentiality and adhering to all HIPAA and age.

ESSENTIAL CORE FUNCTIONS AND RESPONSIBILITIES

• · Regularly communicates and collaborates with all agency programs who have identified potential consumers in need of mental health services.
• · Process all referrals for children services
• · Responsible for running EVS to check eligibility and then registering the client in Credible as well as updating the contacts section.
• · Assist with scheduling the intake appointment.
• · Contacts family via telephone as well as mail correspondents concerning the evaluation appointment.
• · Coordinate with program directors and inform them of any scheduled evaluation for consumers with in their program.
• · Coordinate with the transportation department to ensure clients are set for transportation to and from the evaluation.
• · Ensure consumers are enrolled properly (with updated and current information) in the Credible system.
• · Schedule the evaluations for no shows as well as contact the family.
• · All other duties as required.
• · Complete all recommendations CBR/CBE (except outside agencies)
• · Complete CBH Packets
• · Complete weekly late note reports
• · Complete monthly credible reports
• · Scan treatment plan signature pages
• · Resolve all Insurance issues(contact parents)

Position Requirements

• High School Diploma
• Excellent Customer serbive skills
• Two years of verified experience in the Health System.
• Previous experience in the re-authorization / packet management processes preferable.
• Knowledge of Credible billing system.
• Candidate must have effective communication skills and an ability to form a trusting relationship with children/ adolescents, families, school administration, colleagues, co-workers and other agencies.

NOTE: this position is 100% on site. Monday- Friday 9-5

Location Community Council

Number of Openings 1

Full-Time/Part-Time Full-Time

Category Administration

Salary/Sign-on bonus

Close Date

Created By Donna Mims

Number Filled 0

Exempt/Non-Exempt Non-Exempt

Hiring Manager(s) Sharon Johnson

Open Date 9/14/2026

This position is currently accepting applications.