Consumer Banking Training Specialist I

bankatfirst; Cincinnati (OH); On-site; USD 41,000 - 49,000; Full time

Job summary

First Financial Bank seeks a Training Specialist to assist in coordinating, delivering, and evaluating technical and non-technical training programs for retail banking staff in Cincinnati. You will help develop SME content, facilitate sessions in classrooms and one-on-one settings, and support corporate-wide initiatives with measurable impact on client experience.

The role emphasizes building expertise, coaching associates, managing logistics, and collaborating with Instructional Designers to

Qualifications

• 1-3 years' experience in retail banking or training/facilitator field.
• Ability to facilitate and present in group settings.
• Strong computer software skills to include MS Word, Excel, and PowerPoint.
• Strong project management skills.
• Strong understanding of Adult Learning.
• Strong relationship building and interpersonal skills.
• Strong verbal/written skills.
• Time management.
• Ability to quickly master new content for delivery.
• Ability to learn and utilize new software at a high level.

Responsibilities

• Assist with the preparation and facilitation of associate learning courses in the classroom, certification hubs, and individually as needed.
• Work to develop subject matter expertise (SME) in one or more learning area(s).
• Assist other specialists with class logistics: start time, end time, breaks, lunch, additional pre- and post-class hours.
• Act as support to other team members and retail associates.
• Ability to coach and provide feedback to associates regarding sales, service, and operational soundness.
• Effectively assist with the delivery of learning that encourages engagement, participation, and understanding of related subject matter.
• Work directly with the rest of the team to improve learning programs and presentations, including modifications to technology, materials, delivery methods, job aids, tools, etc.
• Collaborate with team members to ensure consistency of content and quality of learning.
• Assist with the design, delivery, and review of course evaluations adjusting materials and/or delivery methods as needed for effectiveness.
• Partner with Instructional Designers to design and develop material that support company roles, procedures, and products as assigned.
• Gather information from subject matter experts to develop content for training and development.
• Ability to prioritize and manage numerous tasks occurring simultaneously and effectively in a fast-paced environment.
• Manage rosters and orders class materials as needed.
• May also support the integration of acquisitions through the design and delivery of conversion training.
• Proficient knowledge of banking industry regulatory guidelines, risk, and compliance with the ability to make sounds judgement decisions as it pertains to banking guidelines and policy/procedures.
• Participate in ad-hoc training due to new products and services, policy and/or procedure changes, or regulatory changes.
• Partner with consumer bank to develop best practices and innovative ways to change and improve upon processes with the goal of minimizing risk, improving efficiencies, and improving client experience.
• Perform duties as assigned.]

Skills

Facilitation

MS Office

Project management

Adult Learning

Interpersonal skills

Communication (verbal/written)

Tools

Rapid course authoring tools

Job description

First Financial Bank seeks a Training Specialist to assist in coordinating, delivering, and evaluating technical and non-technical training programs for retail banking staff in Cincinnati. You will help develop SME content, facilitate sessions in classrooms and one-on-one settings, and support corporate-wide initiatives with measurable impact on client experience.

The role emphasizes building expertise, coaching associates, managing logistics, and collaborating with Instructional Designers to