Consumer Banking Sales Process & Readiness Lead

Flagstar Bank; Michigan; On-site; USD 85,000 - 138,000; Full time

Job summary

Flagstar Bank is seeking a Consumer Bank Sales Process & Readiness Manager nationwide. This role leads design, implementation, and continuous improvement of sales initiatives, partnering with stakeholders and leveraging technology to enable consistent execution and drive adoption across the consumer banking team.

The position emphasizes readiness materials, cross-functional collaboration, and performance reporting to measure initiative impact and improve client and teammate experiences.

Qualifications

• Education level: High School or equivalent; foreign equivalent accepted.
• Minimum 6+ years of experience in sales leadership within a retail/consumer banking setup.
• Process oriented with track record of executing initiatives and programs.

Responsibilities

• Define initiative strategy and design end-to-end workflows balancing client and teammate experience.
• Develop readiness materials and communications for frontline teammates and leaders.
• Coordinate implementation activities across partners for successful rollouts.
• Monitor performance, analyze insights, and drive adoption and continuous improvement.

Skills

Sales Process Knowledge

Analytical Thinking

Communication Skills

Collaboration & Teamwork

Stakeholder Engagement

Execution & Initiative

Process Improvement Mindset

CRM & Tools Proficiency

Education

High School / GED / Foreign Equivalent

Undergraduate Degree in business / marketing / communications

Bachelor’s degree preferred

Tools

Salesforce

Dynamics

CRM systems

Job description

Flagstar Bank is seeking a Consumer Bank Sales Process & Readiness Manager nationwide. This role leads design, implementation, and continuous improvement of sales initiatives, partnering with stakeholders and leveraging technology to enable consistent execution and drive adoption across the consumer banking team.

The position emphasizes readiness materials, cross-functional collaboration, and performance reporting to measure initiative impact and improve client and teammate experiences.