Branch Banking - Leader

Flagstar Bank; Scottsdale (AZ); On-site; USD 59,000 - 99,000; Full time

Job summary

Flagstar Bank in Scottsdale is seeking a Branch Banking Leader to coach a high-performing team, drive growth in deposits and loans, and deliver superior client service. You will teach, train, and model sales behaviors while maintaining operational excellence across branch activities.

The role emphasizes sales leadership, risk-aware operations, talent development, and collaboration with partners to meet targets.

Qualifications

• High School diploma or equivalent.
• Minimum 6+ years of branch sales experience; 2+ years in leadership.
• Undergraduate degree preferred.

Responsibilities

• Drive market growth of primary client relationships and achieve growth targets in deposits, loans, and non-interest income.
• Provide training, development, and coaching to branch teams to meet targets and ensure compliance.
• Deliver exceptional client experience and resolve operational issues to maintain service quality.
• Foster risk-aware culture and ensure adherence to bank policies and regulatory requirements.
• Lead special projects and manage staff development, performance evaluations, and succession planning.

Skills

Sales leadership

Coaching

Client relationship building

Team management

Communication

Operations excellence

Education

High School diploma

Undergraduate degree (preferred)

Job description

Position Title Branch Banking - Leader

Location Scottsdale, AZ 85251-2431

Job Summary

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. In addition, this role has a large focus on coaching to sales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while delivering high level of client service.

Job Responsibilities

• Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits loans, and non-interest income). Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Uses independent judgement and discretion to make sound financial decisions.
• Sales Leadership and Coaching: Create and execute business development, actively support execution of partner produced sales and branch initiatives. Provide training/development/coaching to branch teams on mission and how to effectively engage to deliver on targets. Foster the right environment for branch teams and clients. Responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
• Client Experience: Deliver client engagement and education--using the tools and systems available. Foster a culture focused on providing an exceptional client experience with a commitment to delivering on our mission and purpose. Analyzes and resolves problems pertaining to branch operations and client satisfaction.
• Risk Management: Foster a culture of disciplined risk management helping teams identify and mitigate reputational, regulatory, employee and client risks. Ensure team awareness, understanding and adherence to all applicable bank policies and regulations. Meet operational excellence standards. Uses independent judgement and discretion to make decisions. May be responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
• Additional Accountabilities: Perform special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

Required Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 6+ Years of overall branch sales experience. Two (2)+ years in a leadership role.

Preferred Qualifications

• Education level preferred: Undergraduate Degree (4 years or equivalent).

Job Competencies

• Creating Diverse and Cohesive Team.
• Education, Coaching and Mentoring.
• Prioritize Competing Demands.
• Drive for Results.
• Profit Discipline.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical Demands (ADA)

No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Benefits

Benefits | Flagstar Bank

Pay Range

Pay Range $59,085.00 - $99,485.00

About Flagstar Bank

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Recruitment Engagement

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process.

Equal Opportunity Employer

For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender