Consumer Banking Performance Manager | GA/TN Impact

Bank of America; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a strategic leader to drive market performance through planning, client experience enhancement, and workforce optimization. The role analyzes client trends, provides leadership feedback, and supports training to elevate brand representation and deepen client relationships.

The position emphasizes talent analytics to boost productivity, inform messaging, and implement competitive performance plans that exceed market objectives. 40-hour weeks, 1st shift.

Qualifications

• High School Diploma or GED required.
• Experience in managing teams and driving client-focused outcomes.
• Familiarity with talent analytics, training and workforce optimization.

Responsibilities

• Develops and implements competitive performance plans
• Provides timely feedback on client experience and market strategy opportunities
• Analyzes client and associate trends to deepen relationships and improve service
• Applies talent analytics to hiring, resource planning, and retention
• Supports training to improve brand messaging and client experience

Skills

Influence

Issue Management

Policies & Guidelines

Process Management

Risk Management

Business Operations

Customer Focus

Decision Making

Executive Presence

Leadership

Budgeting

Talent Analytics

Team Leadership

Communication

Education

High School Diploma / GED

Job description

Bank of America is seeking a strategic leader to drive market performance through planning, client experience enhancement, and workforce optimization. The role analyzes client trends, provides leadership feedback, and supports training to elevate brand representation and deepen client relationships.

The position emphasizes talent analytics to boost productivity, inform messaging, and implement competitive performance plans that exceed market objectives. 40-hour weeks, 1st shift.