Consumer Banking Performance Manager

Jobtailor; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Nashville, TN seeks an Operations Leadership professional to drive market performance through strategic planning and client experience enhancement. You will optimize workforce planning, analyze trends, and apply talent analytics to hiring and retention. Training support and potential team management are part of the role.

The position emphasizes inclusion, operational excellence, and data-driven decision-making to deliver strong business outcomes in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 40 hours per week.
• 1st shift (United States of America)

Responsibilities

• Drive market performance through strategic planning, client experience enhancement, and workforce optimization.
• Develop and implement competitive performance plans.
• Provide timely feedback on client experience and market strategy opportunities.
• Analyze client and associate trends to deepen relationships and enhance service delivery.
• Apply talent analytics to hiring, resource planning, performance management, and retention.
• Support training and gather feedback to improve brand representation, messaging effectiveness, and client experience.
• Potentially manage associates.
• Promote inclusion, operational excellence, data-based decision-making, risk discipline, talent development, and business outcomes.

Skills

Influence

Decision Making

Executive Presence

Leadership Development

Problem Solving

Education

High School Diploma

Job description

• Drive market performance through strategic planning, client experience enhancement, and workforce optimization
• Develop and implement competitive performance plans
• Provide timely feedback on client experience and market strategy opportunities
• Analyze client and associate trends to deepen relationships and enhance service delivery
• Apply talent analytics to hiring, resource planning, performance management, and retention
• Support training and gather feedback to improve brand representation, messaging effectiveness, and client experience
• Potentially manage associates
• Promote inclusion, operational excellence, data-based decision-making, risk discipline, talent development, and business outcomes

Requirements

• High School Diploma / GED / Secondary School or equivalent
• 40 hours per week
• 1st shift (United States of America)
• Skills: Influence; Issue Management; Policies, Procedures, and Guidelines Management; Process Management; Risk Management; Business Operations Management; Customer and Client Focus; Decision Making; Executive Presence; Leadership Development; Business Continuity Management; Controls Management; Monitoring, Surveillance, and Testing; Problem Solving; Process Mapping

Core Competencies

Demonstrates expertise in strategic planning, client experience enhancement, and workforce optimization to drive market performance. Proficient in applying talent analytics for hiring, resource planning, and performance management while promoting operational excellence and data-driven decision-making.

Highest-signal resume keywords

• Strategic Planning
• Client Experience Enhancement
• Talent Analytics
• Risk Management
• Leadership Development

Hard Skills

• Process Management
• Business Operations Management
• Decision Making
• Policies Management
• Controls Management

Soft Skills

• Influence
• Problem Solving
• Executive Presence

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Workforce Optimization
• Client Focus
• Operational Excellence
• Business Continuity Management
• Monitoring and Surveillance