Consumer Banking Performance & Experience Lead

Jobtailor; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Nashville, TN seeks an Operations Leadership professional to drive market performance through strategic planning and client experience enhancement. You will optimize workforce planning, analyze trends, and apply talent analytics to hiring and retention. Training support and potential team management are part of the role.

The position emphasizes inclusion, operational excellence, and data-driven decision-making to deliver strong business outcomes in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 40 hours per week.
• 1st shift (United States of America)

Responsibilities

• Drive market performance through strategic planning, client experience enhancement, and workforce optimization.
• Develop and implement competitive performance plans.
• Provide timely feedback on client experience and market strategy opportunities.
• Analyze client and associate trends to deepen relationships and enhance service delivery.
• Apply talent analytics to hiring, resource planning, performance management, and retention.
• Support training and gather feedback to improve brand representation, messaging effectiveness, and client experience.
• Potentially manage associates.
• Promote inclusion, operational excellence, data-based decision-making, risk discipline, talent development, and business outcomes.

Skills

Influence

Decision Making

Executive Presence

Leadership Development

Problem Solving

Education

High School Diploma

Job description

Jobtailor in Nashville, TN seeks an Operations Leadership professional to drive market performance through strategic planning and client experience enhancement. You will optimize workforce planning, analyze trends, and apply talent analytics to hiring and retention. Training support and potential team management are part of the role.

The position emphasizes inclusion, operational excellence, and data-driven decision-making to deliver strong business outcomes in a fast-paced environment.