Consumer Banking Performance Manager

Bank of America; Anaheim (CA); On-site; USD 140,000 - 177,000; Full time

Benefits offered by this job

Annual discretionary plan

Industry-leading benefits

Job summary

Bank of America in Anaheim, CA is seeking a results-driven professional to partner with financial center teammates and drive responsible growth. You will analyze data, support client experience initiatives, and mentor leaders in market share and workforce planning.

The role emphasizes strong communication, time management, and relationship-building in a fast-paced, in-office environment. Travel up to 60% is required.

Qualifications

• Requires travel up to 60% and ability to manage large geography.
• Proven ability to build trusted partner relationships.
• Strong decision-making and change management skills.
• Excellent time management and multitasking.
• Proficient with Microsoft Office.

Responsibilities

• Deliver full suite of advisory services to clients daily with consistent execution.
• Serve as the primary partner for Client Experience and escalation support.
• Conduct field visits with market leaders to invest in growth and development.
• Educate and upskill leaders on relationship engagement, growth, and workforce planning.
• Analyze data from multiple sources to drive market share, performance, and client experience.

Skills

Travel management

Relationship building

Change agent

Time management

Microsoft Office

Education

Undergraduate degree

High School Diploma / GED

Tools

Microsoft Office

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Create competitive performance plans to achieve and exceed market objectives. Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings. Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience.

Primary Responsibilities

• Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing consistent execution, client management and delivering responsible growth
• Primary partner for Client Experience and Escalation support
• Field visits with market leaders to invest in growth, and development
• Educate and upskill Market Leader relationship engagement, market share/growth, client experience and workforce planning
• Analyze and address data from various sources to drive market share/performance, client experience and financial center performance/execution

Required Qualifications

• Experience managing large geography
• Up to 60% travel required
• Proactively builds trusted relationships with key partners/clients
• Ability to be a change agent and work in a fast-paced environment
• Assess and learn partner’s business, priorities, and challenges followed by execution
• Exercises good judgment and experience to make timely and effective decisions
• Communicates effectively at all levels
• Communicates strategic business plans and tactical goals to team members
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively to build and nurture strong relationships in a matrix environment
• Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives
• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Proficiency in computer skills and professional programs (for example, Microsoft Office)

Desired Qualifications

• Undergraduate degree
• Experience managing people
• Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
• Experience with risk mitigation, operational excellence, and process management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - CA - Anaheim - 300 S HARBOR BLVD - ANAHEIM MAIN OFFICE (CA7109), US - CA - Paramount - 15919 Paramount Blvd - PARAMOUNT BC (CA8130), US - CA - Pomona - 444 S Garey Ave - POMONA MAIN OFFICE (CA7110)

Pay and benefits information

Pay range

$140,300.00 - $177,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.