Consumer Investments Performance Manager

Bank of America; Pennington (NJ); On-site; USD 156,000 - 191,000; Full time

Job summary

Bank of America is seeking a Performance Manager to design competitive performance plans and provide feedback on client experience and market strategy. The role analyzes trends to deepen client relationships and leverages talent analytics for workforce effectiveness, training, and risk management within a fast-paced environment.

Based in the United States, the position emphasizes collaboration across LOBs, including GWIM, Small Business, and Home Loans, with a focus on compliance and

Qualifications

• 3+ years leading, coaching, and managing high performing sales teams within the financial services industry.
• Proven ability to drive integration across products and drive results through superior delivery and sales management.
• Proactively builds trusted relationships with key partners/clients.
• Ability to be a change agent and work in a fast-paced environment.
• Experience in building effective client-minded sales strategies which impact the business line.
• Communicates strategic business plans and tactical sales goals clearly and effectively at all levels.

Responsibilities

• Lead and/or participate in routines with region and/or market level partners across LOBs and drive day-to-day integration with these teams (i.e GWIM, Small Business and Home Loans)
• Meet regularly (virtually or in person) to observe center based Financial Solutions Advisors (FSA) activities, meet with leaders within the division and coach as needed
• Monitor reporting and identify gaps/opportunities.
• Support effective on-boarding, training, and continuing education of FSAs.
• Help reinforce compliance, supervision, and provide risk management support for Division and Leadership.
• Support leaders in implementing effective performance management strategies including reward and recognition mechanisms.

Skills

Series 7 & 66

Licenses: 8 or 9/10 + 4/24/53

Coaching & performance

Sales leadership

Cross-product integration

Relationship building

Change agent

Sales strategies

Communication of plans

Education

High School Diploma / GED

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

The Performance Manager will create competitive performance plans to achieve and exceed market objectives. Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings. Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience.

• Lead and/or participate in routines with region and/or market level partners across LOBs and drive day-to-day integration with these teams (i.e GWIM, Small Business and Home Loans)
• Meet regularly (virtually or in person) to observe center based Financial Solutions Advisors (FSA) activities, meet with leaders within the division and coach as needed
• Monitor reporting and identify gaps/opportunities.
• Support effective on-boarding, training, and continuing education of FSAs.
• Help reinforce compliance, supervision, and provide risk management support for Division and Leadership.
• Support leaders in implementing effective performance management strategies including reward and recognition mechanisms.

Required Qualifications:

• Series 7, 66
• Supervisory Licenses of an 8 or (9 and 10 combined) or possess a Series 4, 24, and 53
• Proven track record of coaching and improving performance in others
• 3+ years leading, coaching, and managing high performing sales teams within the financial services industry
• Proven ability to drive integration across products and drive results through superior delivery and sales management
• Proactively builds trusted relationships with key partners/clients
• Ability to be a change agent and work in a fast-paced environment
• Experience in building effective client-minded sales strategies which impact the business line
• Projects enthusiasm, optimism, and determination
• Communicates strategic business plans and tactical sales goals clearly and effectively at all levels

Enterprise Job Description:
Create competitive performance plans to achieve and exceed market objectives. Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings. Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience. Series 7, 66, 9 &10 (or equivalent) licenses are required.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$156,000.00 - $191,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.