Consumer and Commercial Loan Processor (Relationship Coordinator)

Frontier Bank; Bastrop (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Frontier Bank in Bastrop, TX seeks a Relationship Coordinator to process consumer and commercial loans from intake through closing on-site. You will gather and verify borrower information, prepare documents, and ensure compliance with bank policies and regulations.

Responsibilities include coordinating with lenders, underwriters, and customers, monitoring loan status, handling renewals and collateral documentation, and delivering professional customer service to ensure timely closings.

Qualifications

• Must work on-site in Bastrop, TX and maintain confidentiality.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Professional, customer-focused approach.
• Technology proficiency and ability to learn new systems.
• Ability to learn complex regulatory requirements.
• Strong accountability and problem-solving skills.
• High school diploma or equivalent required.

Responsibilities

• Process consumer and commercial loan applications from intake to closing.
• Gather, verify customer information and prepare loan documents.
• Coordinate with lenders, underwriters and customers.
• Monitor loan statuses and follow up on outstanding items.
• Support loan servicing activities including renewals and collateral documentation.
• Provide professional customer service and guide customers through the loan process.

Skills

Organization

Attention to detail

Written and verbal communication

Confidentiality

Multi-tasking

Regulatory knowledge

Tech proficiency

Learning new systems

Accountability

Customer service

Education

High school diploma or equivalent

Bachelor's degree in business/finance or related field

Job description

Company Description

Frontier Bank of Texas is a locally owned, independent community bank founded in 2007 to serve Bastrop County with strong local leadership and decision-making. The bank combines personal, relationship-focused service with a range of sophisticated financial products typically found at larger institutions. Frontier Bank is committed to supporting individuals, families, professionals, businesses, and not-for-profit organizations in achieving their financial goals. Team members work in a customer-centric environment where integrity, responsiveness, and community involvement are highly valued. The bank continues to grow by building long-term trust with the communities it serves.

Role Description

The Relationship Coordinator is a consumer and commercial Loan Processor for multiple loan officers. The role is fully onsite in our Bastrop, TX location.

Primary responsibilities include processing consumer and commercial loan applications from initial intake through closing, ensuring accuracy, completeness, and compliance with bank policies and regulatory requirements. Daily activities include gathering and verifying customer information, preparing and reviewing loan documents, coordinating with lenders, underwriters, and customers, and maintaining organized and up-to-date loan files. They will monitor loan statuses, follow up on outstanding items, and support loan servicing activities such as renewals, modifications, and collateral documentation. This position also involves delivering professional customer service, answering questions about the loan process, and helping ensure timely, efficient loan closings.

Must Have

• Ability to work on-site in Bastrop, TX, collaborate with team members, and uphold confidentiality and ethical standards
• Exceptional organization and attention to detail
• Ability to manage multiple priorities and deadlines simultaneously
• Strong written and verbal communication skills
• Professional, customer-focused approach
• Technology proficiency and ability to learn new systems
• Ability to learn complex procedures and regulatory requirements
• Strong accountability, problem-solving skills, and follow-through
• High school diploma or equivalent required;
  

Preferred

• Loan processing experience
• Banking or financial services experience
• Experience with loan documentation and closings
• Commercial lending knowledge
• SBA lending experience
• Experience with loan servicing activitiesBachelor's degree or advanced education in business, finance, or a related field