Consumer Access Supervisor Outpatient Tampa

AdventHealth; Tampa (FL); Presencial; USD 41.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO from day one

403(b) retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Descripción de la vacante

AdventHealth in Tampa, FL seeks a Revenue Cycle role focused on financial clearance operations for patient accounts. You will train staff, manage schedules, and ensure accuracy while staying current with payer guidelines and portals.

Responsibilities include audits, performance management, and maintaining high-quality workflow across the team. Strong communication and organizational skills are essential.

Formación

• Mature judgement in dealings with patients, physicians and insurers.
• Proficient with Microsoft Office; comfortable with databases.
• Able to operate office machines (computer, printer, scanner).
• Able to learn multiple tasks and organize work efficiently.
• Good professional communication, verbal and written.

Responsabilidades

• Onboards new department staff at hire.
• Oversees daily financial clearance operations for the region to ensure timely, accurate patient account processing.
• Keeps current with payer rules and changes; communicates updates to the team.
• Trains and schedules staff for training/education sessions.
• Audits performance to reduce denials and write-offs and maintain accuracy.
• Monitors department workflow and accuracy.
• Manages team performance: scheduling, time tracking, mentoring, and competency completion.

Conocimientos

Mature judgement

MS Office

Database knowledge

Office equipment

Multitasking

Professional communication

Educación

Associate degree in Business/Accounting/Finance/Health Administration

CHAA certification

CRCR certification

Descripción del empleo

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule and Location

Schedule: Full time Shift: Day (United States of America) Address: 3100 E FLETCHER AVE City: TAMPA State: Florida Postal Code: 33613

Job Description

Ensures team members are oriented to the department at the time of hire. Initiates and assumes responsibility for new tasks independently as appropriate and as delegated. Oversees daily financial clearance operations for assigned region/division to ensure timely and accurate processing of patient accounts. Stays up to date with payer guidelines, managed care changes, and relevant portals; communicates updates to the team. Trains and evaluates team members, coordinating and setting up schedules for training and education sessions. Audits team performance and educate staff to maintain high accuracy standards and reduce denials and write-offs. Monitors the department’s work for accuracy and workflow. Conducts team performance management, including scheduling, time tracking, mentoring, progressive discipline, and competency completion.

Knowledge, Skills, and Abilities

Mature judgement in dealing with patients, physicians, and insurance representatives. Intermediate knowledge of Microsoft programs and familiarity with database programs. Ability to operate general office machines such as computer, fax machine, printer, and scanner. Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion. Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques.

Education

Associate [Preferred High School Grad or Equiv [Required] Field of Study: in Business, Accounting, Finance, Health Administration, Nursing, or another related field

Work Experience

2+ customer service experience [Required] 2+ direct patient access [Preferred] 2+ revenue cycle experience [Preferred]

Additional Information

N/A

Licenses and Certifications

Certified Healthcare Access Associate (CHAA) [Preferred] Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$41,096.13 - $76,427.64

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.