Consumer Access Specialist Part Time Zephyrhills

1103 Team Member Services; Wesley Chapel (FL); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Wesley Chapel, FL, is seeking a part-time Financial Counselor for night-weekend shifts. You will estimate patient financial responsibility, discuss costs, and arrange payments while coordinating with financial counseling and Medicaid eligibility vendors.

You will also register patients and support teamwork with clinical staff to ensure smooth service. The role emphasizes adhering to healthcare regulations and delivering excellent customer service in a faith-based environment in

Qualifications

• Mature judgement in dealings with patients and insurance reps.
• Knowledge of Excel and databases.
• Ability to operate general office equipment.
• Ability to learn and manage multiple tasks efficiently.
• Professional written and verbal communication.
• Ability to follow CMS, EMTALA, and HIPAA guidelines.
• Adheres to AdventHealth policies.

Responsibilities

• Creates accurate estimates to maximize up-front cash collections and documents collections as required.
• Calculates patients' co-pays, deductibles, and co-insurance and discusses costs before service.
• Provides payment options and arranges payment agreements with patients.
• Connects patients with financial counseling or Medicaid eligibility vendors.
• Registers patients for all services with accurate data and excellent service.
• Maintains open communication with clinical partners and covers shifts as needed.

Skills

Mature judgement

Professional communication

Adaptability

Attention to detail

Time management

Education

Associate

High School Diploma

Tools

Microsoft Excel

Database programs

Office equipment

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits.

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Part time Shift: Night-Weekend (United States of America) Address: 5170 Chapel Commerce Dr City: Wesley Chapel State: Florida Postal Code: 33543

Job Description

Shift: Saturday and Sunday 11a-11p Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required. Calculates patients' co-pays, deductibles, and co-insurance, providing personalized estimates of financial responsibility prior to service. Advises patients of expected costs, collects payments, or makes appropriate payment agreements. Attempts to collect patient cost-sharing amounts and outstanding balances before service when necessary. Informs patients of convenient payment options and follows deferral procedures as required. Connects patients with financial counseling or Medicaid eligibility vendors and assists with Customer Service-related inquiries. Discusses financial arrangements for newborns with legal guardians, informs patients of the timeframe for enrolling a newborn in coverage, and provides necessary documentation. Performs cashiering functions such as collections and cash reconciliation with accuracy in support of pre-established legal and financial guidelines. Maintains a working relationship with clinical partners to ensure open communications between clinical, ancillary, and Consumer Access departments. Provides timely and continual coverage of assigned work area to offer prompt patient service and arranges relief coverage during extended time away from assigned registration area. Contacts insurance companies to obtain and verify insurance eligibility and benefits, correcting demographic, insurance, or authorization-related errors. Registers patients for all services, ensuring accuracy and consistently provides excellent customer service. Other duties as assigned.

Knowledge, Skills, and Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives.
• [Preferred] Intermediate knowledge of Microsoft programs including Excel and familiarity with database programs
• [Preferred] Ability to operate general office machines such as computer, fax machine, printer, and scanner.
• [Preferred] Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion.
• [Preferred] Ability to communicate professionally and effectively, both verbally and written
• [Preferred] Ability to adapt in ever changing healthcare environment.
• [Preferred] Ability to follow complex instructions and procedures, with a close attention to detail.
• [Preferred] Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies.

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience

• 1+ year consumer access or related experience [Required]
• 2+ years of direct consumer access experience [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $17.80 - $28.48

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.