Consumer Access Representative

Cumminsbhs; Avon (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Cummins is seeking a Consumer Access Representative to connect individuals with necessary services, ensuring a welcoming environment. Responsibilities include greeting clients, managing registrations, scheduling appointments, and providing general office support. The role emphasizes customer service and communication skills, contributing to a supportive atmosphere for clients seeking help.

Benefits

Competitive salaries

Excellent work life balance

Professional and Leadership Training

Diverse career tracts

Comprehensive insurance package

Cummins matching contributions into 401K

Qualifications

• 2-3 years medical office experience preferred.
• Ability to maintain a friendly attitude.

Responsibilities

• Greeting visitors and answering questions about services.
• Registering new clients and scheduling appointments.
• Handling cash and deposits.

Skills

Customer Service Skills

Communication Skills

Basic Computer Skills

Education

High School Graduate or equivalent

Job description

Cummins is seeking experienced office professionals for a position asConsumer Access Representative.

Consumer Access Representatives ensure that people seeking services are connected to providers and services necessary to receive treatment. The Consumer Access Representatives plays a critical role in Cummins’ interactive culture, as they are usually the first contact for people seeking services, arriving for treatment, and seeking first contact assistance when calling into the organization.

As the gateway to the organization, the Consumer Access Representative is calm, kind, and respectful as necessary to establish and maintain a safe climate. Consumer Access Representatives complete registration for new consumers as well as completing check-in and check-out procedures ongoing with people served, completing tasks such as scheduling appointments and accepting payment. Additionally, Consumer Access Representatives provide general office support to optimize care for the people we serve.

Essential Functions

Regular and reliable attendance is necessary to perform the following essential functions of the position:

1. Assisting People at the Front Desk- Warmly greeting at the window; Answering questions about accessing services; Assisting visitors in signing in and receiving a badge; discussing financial obligations with clients.

2. Handling Incoming Phone Calls- Answering incoming phone calls; Routinely checking voicemail and callbacks as needed; Screening for Crisis as necessary; Guiding people to Same Day Assessment;

3. Registering new clients- Completing the registration in the electronic Health Record; Completing Financial Verification; Explaining Financial Responsibility; Assisting a client in using a clean room for virtual services; Guiding clients in accessing the patient portal

4. Check-in and Check-out Procedures- Check in Consumers at Desk for Appointments; Collecting co-payments; Assisting consumers in signing documents

5. Scheduling Appointments- Scheduling appointments according to the Engagement Policy; Coordinating Interpreter Services

6. Building Opening and Closing Procedures- Opening and closing the office building following site-specific checklists

7. Oversighting the Waiting Room- General inspection for cleanliness

8. General Office Support- Distribute incoming mail; Completing office supplies order requests; Send, receive, and distribute facsimiles; Scanning documentation into the health record; General office support as needed; Coordinating with environmental services for office needs

9. Handling Cash and Deposits- Complete departmental deposits per Daily Deposit of Cash Receipts Policy and Procedures; Complete Change Drawer Balance Sheet; Payment processing through clearinghouse software; Reconciling petty cash.

1 Managing Referrals- Coordinating new DCS and probation referrals; Interface with electronic referral management systems

Assume other duties and responsibilities as determined necessary and/or assigned.

Cumminsis one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by theIndiana Division of Mental Health and Addiction.

As a proud recipient ofPlatinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systemsputs mental health at the forefront of employee health and well-being.

Desired Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Graduate or equivalent preferred; two to three years medical office experience (behavioral health preferred.)

Skills, Knowledge, and Abilities

·Customer Service Skills-ability to positively interact with customers; ability to maintain a friendly attitude;

·Communication Skills-ability to clearly communicate information; actively listen; resolve misunderstandings.

·Basic Computer Skills-Working knowledge of Microsoft Windows environment including Word and Excel.

·Professional Appearance and Demeanor-Ability to professionally represent the organization as the first point of contact to people accessing our services.

Benefits Include:

• Competitive salaries
• Excellent work life balance (paid time off and holidays)
• Professional and Leadership Training and advancement
• Diverse career tracts
• Comprehensive insurance package
• Clinical support from leaders in field
• Cummins matching contributions into 401K program after only 12 months

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.