Consulting Senior Practice Manager

Oracle Corporation; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Oracle Corporation is seeking a Senior Practice Manager to lead a NetSuite-focused consulting team, delivering measurable business value for customers. You will align engagements with business priorities, guide AI-enabled delivery, and partner with Sales and Solution Consulting to shape realistic statements of work.

The role emphasizes executive sponsorship, change management, and sustained adoption across portfolios.

Qualifications

• 8+ years in enterprise application delivery, including consulting and leading projects or delivery teams.
• Experience leading consultants and building team capability with strong customer outcomes.
• Significant cloud ERP implementation experience connecting processes, data, integrations, and readiness to adoption.
• Proven ability to translate customer priorities into practical solutions with executive communication and change leadership.

Responsibilities

• Align engagements to customer priorities, define measurable outcomes, and track success.
• Accelerate time to value with process improvements, standard NetSuite capabilities, and phased adoption.
• Shape engagements with Sales and Solution Consulting; align scope and delivery to priorities.
• Guide customers in adopting AI and automation with data quality, controls, and benefits.
• Work with account teams to sustain adoption and identify additional services.
• Provide executive sponsorship and governance; manage budgets, milestones, and risks.
• Plan staffing and forecast delivery across portfolios, balancing capacity and costs.
• Escalate and recover delivery issues with clear ownership and communication.
• Translate product capabilities into clear team priorities; promote continuous learning.
• Ensure responsible use of AI in discovery, testing, and documentation.

Skills

Engagement leadership

Executive communication

Stakeholder management

Change leadership

Team development

AI & automation awareness

Cloud ERP experience

Project scoping & budgeting

Education

Bachelor’s degree or equivalent

Job description

Summary: The Senior Practice Manager is responsible for leading a consulting team that helps customers turn their investment in NetSuite into measurable, lasting business value. The role combines people leadership, customer advisory, and portfolio management with accountability for customer outcomes, delivery quality, and effective use of team capacity.

As AI and automation reshape enterprise software and consulting, the role provides clear direction through change, builds confidence in new ways of working, and challenges familiar approaches to improve customer outcomes. Success includes faster time to value, effective adoption, strong customer relationships, and a capable, engaged team that delivers consistently high-quality work.

Detailed Responsibilities include:

• Aligns engagements to customer business priorities and defines measurable outcomes with customer leaders. Keeps those outcomes visible through implementation and transition to ongoing success.
• Accelerates time to value through practical process improvements, appropriate use of standard NetSuite capabilities, and phased adoption. Reduces unnecessary complexity, effort, and disruption.
• Partners with Sales and Solution Consulting to shape achievable engagements, clear statements of work, and realistic customer expectations. Aligns scope and delivery effort to business priorities and an efficient path to value.
• Guides customers in adopting relevant AI and automation capabilities, with attention to business readiness, data quality, controls, and meaningful benefits.
• Works with account teams, customer success, support, and partners to sustain adoption and identify additional services that address clear customer needs.

Ensure High Customer Satisfaction and Referencability

• Builds trusted relationships with executive sponsors and business owners. Guides decisions, challenges assumptions constructively, and clarifies customer responsibilities for adoption and success.
• Oversees engagement quality, scope, budgets, and milestones. Partners with project managers and solution leaders on data readiness, integrations, testing, change management, and go live readiness.
• Plans staffing and forecasts delivery effort across the portfolio, matching team capabilities to customer needs and readiness. Manages engagement costs responsibly while protecting customer outcomes and delivery quality.
• Uses project health and customer feedback to identify risks early. Leads escalations and recovery plans with clear decisions, owners, and communication, and addresses recurring causes of delivery problems.
• Provides executive sponsorship and steering committee participation where needed. Ensures effective handoffs to the teams supporting customers after implementation.

Increase Engagement and Capabilities of PS Resources

• Hires, coaches, and manages consultants through clear expectations, regular feedback, meaningful development plans, and fair accountability for results. Develops future leaders and maintains sustainable workloads.
• Builds industry knowledge, consulting judgment, and the ability to connect technology decisions to business outcomes. Creates an environment where people raise risks early, ask questions, and share knowledge.
• Translates evolving product capabilities and delivery methods into clear team priorities. Models continuous learning and provides practical coaching and time to build proficiency.
• Guides responsible use of approved AI in discovery, configuration, testing, documentation, and knowledge sharing. Maintains accountability for validating outputs, protecting customer data, and preserving delivery quality.
• Challenges inherited processes and tests better approaches using AI, automation, and reusable assets. Uses evidence to scale improvements and shares lessons and customer feedback with product, tooling, and enablement teams.

Preferred Qualifications/Skills include:

• 8 or more years of relevant enterprise application delivery experience, including at least 4 years in consulting and 2 years leading projects or delivery teams.
• Experience directly managing and developing consultants, with evidence of building team capability, addressing performance issues, and delivering strong customer results.
• Significant cloud ERP implementation experience and the ability to connect business processes, data, integrations, and organizational readiness to successful adoption.
• A record of translating customer business priorities into practical solutions and measurable results, with strong executive communication, stakeholder management, and change leadership skills.
• Sound delivery judgment and experience with engagement scoping, statements of work, portfolio risk, staffing, and budget management.
• Demonstrated ability to learn new technologies and lead teams through changing tools and delivery methods.Practical judgment about where AI adds value and where human review is essential.
• A bachelor’s degree or equivalent practical experience.
• NetSuite implementation or consulting leadership, relevant industry expertise including software and subscription businesses, and experience improving delivery with AI or automation are preferred.Relevant NetSuite, project management, or change management certifications are a plus.

Travel: 10%