Consulting Engineer 4

HCLTech; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

HCL Technologies Limited is seeking an experienced Consulting Engineer to plan, design, and implement Cisco products and solutions for customer accounts in the United States. You will drive design, execution, and optimization of services, and work with on-site teams to install equipment and ensure successful outcomes.

You will lead delivery projects, collaborate with sales for pre‑sales activities, and translate requirements into robust architectures.

Qualifications

• Typically requires BSc Computer Science or equivalent plus 5–8 years of relevant work experience.
• Advanced degree strongly preferred.
• Experience with Catalyst Center, Catalyst SDWAN, SDA deployments, Fabric Enabled Wireless including Fabric In A Box.

Responsibilities

• Lead delivery projects, collaborating with Cisco account teams, partners and internal resources.
• Plan, design, implement, and optimize Cisco services and solutions for customer needs.
• Create, review and approve design deliverables such as High Level Design and Low Level Design.
• Build and leverage test environments to resolve highly complex problems and compatibility issues.
• Liaise with Sales on pre‑sales activities and provide daily status reports in Jira.
• Act as focal point for problem resolution across assigned engagements and technologies.

Skills

Analytical skills

Education

BSc Computer Science or equivalent

Advanced degree strongly preferred

Tools

Jira

Job description

• Helps customer to plan, design, and implement Cisco products, services and solutions Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
• Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
• Assists customers with integration and implementation of tools, systems and service assurance
• Supports presale activities and translate business requirements into solution design
• Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
• Creates and delivers customer collateral, portals, documentation and knowledge transfer
• Aligns technical deliverables to customer business outcomes
• Drives customer technology transitions, influencing solution architectures and services
• Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals.
• Ability to communicate and direct on-site personal during implementations.
• Work directly with onsite technicians to install equipment.
• Ability to work with in Jira and provide daily status reports.
• Role Specific Responsibilities:Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
• Takes leadership role in execution of delivery projects
• Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
• Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
• Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.
• Scope:Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors, managers, and customers regularly
• Provides input to Sales team in creating and demonstrating technology solutions to customers
• Engages with sales teams on pre-sales activities
• Complexity:Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgement to recommend an appropriate solution
• Expertise:Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred.
• Experience with Catalyst Center, Catalyst SDWAN, SDA deployments, Fabric Enabled Wireless including Fabric In A Box.