Consulting Engineer 3

HCLTech; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

HCL Technologies Limited in the United States seeks a Consulting Engineer to partner with customers on planning, design, and implementation of Cisco products and solutions. You will configure deployments, diagnose issues, and translate business needs into technical designs, working closely with Cisco account teams and partners.

You will build test labs, create design documents, and guide on-site technicians during deployments, while leveraging Jira for status updates.

Qualifications

• Typically requires a BSc Computer Science or equivalent plus 3–6 years of relevant work experience.
• Experience with Catalyst Center, Catalyst SDWAN, SDA deployments, Fabric Enabled Wireless including Fabric In A Box.

Responsibilities

• Works with customers to plan, design, configure and/or diagnose Cisco products, services and solutions.
• Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
• Manages on-site deployment activities with customers and onsite technicians.
• Builds customer simulations in test labs to validate complex problems and compatibility issues.
• Creates and reviews project deliverables such as high-level and low-level designs and implementation plans.
• Keeps Jira updated and provides daily status reports to stakeholders.

Skills

Customer communication

Project coordination

Technical design

Jira usage

On-site deployment

Education

BSc Computer Science or equivalent

Tools

Catalyst Center

Catalyst SDWAN

Fabric In A Box

Jira

Job description

• Helps customer to plan, design, and implement Cisco products, services and solutions
• Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
• Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
• Assists customers with integration and implementation of tools, systems and service assurance
• Supports presale activities and translate business requirements into solution design
• Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
• Creates and delivers customer collateral, portals, documentation and knowledge transfer
• Aligns technical deliverables to customer business outcomes
• Drives customer technology transitions, influencing solution architectures and services
• Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
• Ability to communicate and direct on-site personal during implementations.
• Work directly with onsite technicians to install equipment.
• Ability to work with in Jira and provide daily status reports.
• Role Specific Responsibilities:Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
• Takes responsibility of task/project implementation for assigned customer engagements
• Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
• Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
• Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
• Scope:Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors, managers, and customers
• Provides input to Sales team on technology solutions for customers
• Complexity:Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward
• Expertise:Typically requires BSc Computer Science or equivalent plus 3-6 years of relevant work experience
• Experience with Catalyst Center, Catalyst SDWAN, SDA deployments, Fabric Enabled Wireless including Fabric In A Box.