Consulting Engineer-2

HCLTech; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

HCL Technologies Limited is seeking a technically adept professional to assist in planning, designing, and implementing Cisco services and solutions for customer engagements in the United States.

You will collaborate with Cisco teams and partners, translate business requirements into solution designs, and support presales activities as needed. The role involves on-site coordination and ensuring alignment with customer outcomes.

Qualifications

• Bachelor-level degree in a relevant field (BSc Computer Science or equivalent).
• 1–3 years of relevant work experience in Cisco services or related fields.
• Experience with Catalyst Center, Catalyst SDWAN, SDA deployments, Fabric Enabled Wireless including Fabric In A Box.

Responsibilities

• Collaborate with Cisco teams and partners on strategy, deployment, and optimization of services and solutions.
• Assist with task and project implementations for assigned customer engagements.
• Develop and review design deliverables (e.g., High/Low Level Design, Implementation/Change Plans).
• Build and leverage test environments to solve medium to complex problems and compatibility issues.

Education

BSc Computer Science or equivalent

Tools

Jira

Job description

• Helps customer to plan, design, and implement Cisco products, services and solutions
• Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
• Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
• Assists customers with integration and implementation of tools, systems and service assurance
• Supports presale activities and translate business requirements into solution design
• Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
• Creates and delivers customer collateral, portals, documentation and knowledge transfer
• Aligns technical deliverables to customer business outcomes
• Drives customer technology transitions, influencing solution architectures and services
• Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
• Ability to communicate and direct on-site personal during implementations.
• Work directly with onsite technicians to install equipment.
• Ability to work with in Jira and provide daily status reports.
• Role Specific Responsibilities:Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
• Assists with task/project implementation for assigned customer engagements
• Jointly creates and review project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to solve medium complex problems and compatibility issues
• Understands how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions
• Acts as an initial focal point for problem resolution for assigned customer engagements. Provides support for proper and quick resolution of customer problems across an appropriate range of technologies.
• Scope:Collaborates proactively with appropriate internal stakeholders to ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors and managers; may interact with customers
• Complexity:Exercises judgement with defined procedures and practices to determine appropriate actions
• Works on problems of moderate scope and complexity that may require analysis of situations, data, or problems
• Expertise:Typically requires BSc Computer Science or equivalent plus 1-3 years of relevant work experience
• Experience with Catalyst Center, Catalyst SDWAN, SDA deployments, Fabric Enabled Wireless including Fabric In A Box.