Consultation Advisor

Jobtailor; Minnetonka (MN); On-site; USD 52,000 - 75,000; Full time

Job summary

Jobtailor is seeking a dedicated professional to manage a caseload within our CFSS program in Minnesota. You will assess participant goals, develop Service Delivery Plans, educate on service models, and coordinate care with agencies to ensure compliance and quality.

Strong budgeting, documentation, and communication skills are essential. You will collaborate with staff to ensure SDP adherence, address ADLs/IADLs, and provide resources to promote participant independence while maintaining HIPAA

Qualifications

• Bachelor’s degree in a human services field or one year of direct service experience.
• Proven creativity, critical thinking, and problem-solving in diverse settings.
• Ability to lead with a person-centered approach and manage ADLs/IADLs.
• Ability to create and manage service budgets and allocate funds effectively.
• Strong relationship management skills between individuals and organizations.
• Excellent organizational, communication, and interpersonal skills.
• Ability to meet deadlines and leverage resources for service delivery.
• Willingness to learn Minnesota-specific regulations and use multiple software applications.

Responsibilities

• Assess participants’ goals and design SDP addressing diverse needs.
• Educate participants on service delivery models and CFSS program.
• Write or assist SDP documents aligned with goals and accommodations.
• Understand medical conditions to guide appropriate care for participants.
• Coordinate with staff and agencies to ensure SDP compliance and quality.
• Provide resources to participants and representatives to promote independence.
• Manage budgets to cover services, goods, fees, and taxes over the service period.
• Document interactions clearly in client management systems.

Skills

Case management

Budgeting

Documentation

HIPAA/ADA compliance

Communication

Multitasking

Microsoft Office

Education

Bachelor’s degree in human services or related field

One year of direct services experience or coordinating services

Tools

Case management software

MS Office

Job description

Responsibilities

• Assess needs and identify participants’ goals and objectives for CFSS services.
• Educate and train participants on differences between service delivery models and CFSS program.
• Write or help write Service Delivery Plans (SDP) that address goals and objectives of participants with varying needs and accommodations.
• Be knowledgeable of general medical diagnoses and appropriate care for clients with various diagnoses.
• Communicate with participants and staff to manage quality assurance of care for participants.
• Provide resources to participants and Participant Representatives to foster greater independence.
• Serve as liaison with lead agencies to ensure SDP are acceptable and in compliance.
• Collaborate with Agency and Budget providers to ensure SDP is being followed.
• Interpret assessments to identify goods, services, and personal care plans that address ADLs, IADLs, and complex health needs of all participants.
• Identify staffing requirements to address needs stated in assessment, including backup staffing plans.
• Understand and communicate the complexities of goods, services, and care plans and how they impact units VS budgets depending on selected service plans.
• Manage case load of participants closely to identify and facilitate any needed changes in their SDP.
• Coach participants on how to hire, train, and manage support staff to meet their needs.
• Create and oversee service budgets that ensure finances cover the duration of the service period and address all goods, services, cares, fees, and taxes that are pertinent to the participant.
• Manage scheduled meetings throughout the service period to deliver uninterrupted support for participants.
• Master various communication methods to ensure assigned participants have a means to be in contact as needed.
• Accurately document all interactions in a clear and concise manner in client management systems.
• Understand HIPPA and ADA regulations and uphold the integrity of Asura privacy and conduct policies.
• Contribute to company’s person-centered mission by being able to work on other duties that may be assigned.

Qualifications

• Bachelor’s degree in a field related to human services or one year of full-time work experience providing direct services to person(s) with disabilities or person(s) over 65, or experience coordinating own services.
• Demonstrated creativity, critical thinking, and problem-solving skills in varying environments.
• Able to affect change through positive person-centered leadership.
• Demonstrate the ability to understand and manage multiple components of ADLs and IADLs.
• Ability to create and manage service budgets and advise on use of budgeted dollars.
• Demonstrate the ability to manage relationships between individuals and organizations.
• Excellent organizational, problem-solving, communication, and interpersonal skills.
• Ability to meet deadlines and leverage resources to deliver person-centered services within deadlines.
• Aptitude to be trained on the services needed by people with disabilities and the elderly in Minnesota.
• Must be able to understand and interpret federal and state statutes applicable to services for people with disabilities and the elderly in Minnesota.
• Ability to learn and navigate multiple software applications to successfully manage service deliver plans.
• Excel at working independently while responsible for a designated case load of participants.
• Proficient in all Microsoft suite applications.
• Must pass a background study with the Minnesota Department of Human Services.