Dakota County Case Manager

Phoenix Service Corporation; Saint Paul (MN); On-site; USD 48,000 - 68,000; Full time

Job summary

Phoenix Service Corporation in Minnesota is seeking a Case Manager to coordinate services for vulnerable individuals and help them navigate complex systems. The role emphasizes person-centered plans, service access, and ensuring continuity of supports across medical, social, and educational needs.

The position requires travel, strong communication, documentation, and the ability to work with diverse populations. Office-based initially with potential hybrid/remote after orientation.

Qualifications

• Bachelor's degree in social work, special education, psychology, nursing, human services or other fields related to the education or treatment of persons with developmental disabilities and one (1) year experience in the education or treatment of persons with developmental disabilities or related conditions.
• Excellent communication and interpersonal skills
• Excellent problem solving and organizational skills
• Telephone, computer, and communication skills
• Ability to read, write and speak the English Language in order to adequately interact and respond to the individuals and meet their service needs.
• Ability to use a computer for required documentation, communication and time log purposes.
• Ability to see and hear adequately to respond to emergency situations according to established Phoenix Service Corporation policies and procedures.
• Ability to travel to meet with clients and attend meetings, and if driving, holds a valid drivers license and maintains a safe driving record.

Responsibilities

• Assists clients in locating and gaining access to necessary services and medical, social, educational, or other needed services regardless of the funding source.
• Ensures informed choice for all individuals.
• Coordinates person centered plan of care using person centered principles that balances what is important to a person with what is important for a person based on their needs and preferences.
• Monitors services so the client's health and safety are assured.
• Conducts reassessments and face to face visits every 3–6 months or as needed.
• Responds to MAARC reports in a timely manner and documents responses.
• Writes reports or information related to overall plan of care.
• Communicates effectively with clients, families, co-workers and outside agencies; listens and responds appropriately.
• Works with clients with diverse cultural, medical, psychiatric, and physical needs.
• Completes all necessary documentation and develops systems for quality improvement.
• Maintains safety and adheres to policies; participates in ongoing education.

Skills

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Telephone skills

Computer skills

English proficiency

Driver's license

Documentation

Office versatility

Education

Bachelor's degree in social work, special education, psychology, nursing, human services or related field

Job description

POSITION PURPOSE:

The Case Manager is responsible for coordination of services for vulnerable individuals and assisting them in navigating complex service delivery systems. The Case Manager assists persons in gaining access to needed social, medical, educational and other supports and services. The case manager works on behalf of the person to identify their unique needs and to minimize the impact of the disability on the person's life while assuring continuity of services and supports for the person.

NATURE AND SCOPE:

The Case Manager reports to the Case Management Supervisor who reports to the Director of Community Services. The Case Manager is responsible for a variety of individual tasks, which require knowledge of disabilities and related conditions. Excellent interpersonal relationship skills are required. The job requires frequent contacts with clients, families, guardians, service providers, legal representatives, and other members of the interdisciplinary team to coordinate services for vulnerable individuals and assisting them in navigating the complex service delivery systems. The work environment requires frequent walking, standing, and sitting. A valid driver’s license and ability to drive is required. The Case Manager participates in frequent phone, desk work and computer work. This is a non-exempt position.

Essential Functions of the Job

• Assists clients in locating and gaining access to necessary services and medical, social, educational, or other needed services regardless of the funding source.


• Ensures informed choice for all individuals.


• Coordinates person centered plan of care using person centered principles that balances what is important to a person with what is important for a person based on their needs and preferences.


• Monitors services so the client's health and safety are assured.


• Conducts reassessments and face to face visits every three (3) to six (6) months or as needed.


• Assists in the identification of potential service providers and plans for/arranges services and informs county waiver contact of proposed waiver services to be authorized, for entry into MMIS.


• Responds to all Minnesota Adult Abuse Reporting Center (MAARC) reports in a timely manner of receipt of report, documenting all responses and available for review upon request.


• Sits, writes and/or types frequently to prepare reports, forms, or information related to overall plan of care.


• Functions as a role model, and communicates effectively with clients, families, co-workers and outside agencies, verbally and in written format; listens accurately and responds appropriately.


• Ability to work with clients with a variety of cultural, medical, psychiatric, and physical needs.


• Displays positive, supportive, and cooperative conduct. Maintains and fosters cordial relationships and optimal communication.


• Adheres to and maintains knowledge of various rules, regulations, and state and county policies regarding the CADI, DD and BI waiver programs, Rule 185 Targeted Case Management; adheres to all policies and procedures/rules and regulations of Phoenix Service Corporation and its governing agencies.


• Completes all necessary documentation. Develops systems that provide continual improvement in quality services.


• Monitors and responds to emergencies according to established policies and guidelines; maintains an injury free workplace by identifying and reporting unsafe working conditions.


• Participates in on-going education in topics regarding disability case management services; attends and completes all annual in-service requirements.


• Identifies and responds to client needs in emotional and social areas, however, intervention in these areas does not fall within the meaning of psychotherapy.


• This position requires each employee to work from the office during their first three months of employment. At that time, their supervisor will evaluate if the individual can move into a hybrid/remote position if that is what they choose.

QUALIFICATIONS:

• Bachelor's degree in social work, special education, psychology, nursing, human services or other fields related to the education or treatment of persons with developmental disabilities and one (1) year experience in the education or treatment of persons with developmental disabilities or related conditions.


• Excellent communication and interpersonal skills


• Excellent problem solving and organizational skills


• Telephone, computer, and communication skills


• Ability to read, write and speak the English Language in order to adequately interact and respond to the individuals and meet their service needs.


• Ability to use a computer for required documentation, communication and time log purposes.


• Ability to see and hear adequately to respond to emergency situations according to established Phoenix Service Corporation policies and procedures.


• Ability to travel to meet with clients and attend meetings, and if driving, holds a valid drivers license and maintains a safe driving record.


• Ability to sit, stand, reach, and bend