Consultant - Veeva Clinical Operations - Managed Services (Remote)

Veeva Systems, Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a pioneering organization in the life sciences sector as a Consultant, where you will leverage your expertise in software solutions to enhance clinical operations. This remote, full-time position offers the flexibility to work from home or the office, fostering an environment that prioritizes employee success and customer satisfaction. You will play a crucial role in transforming traditional software practices, collaborating with teams to ensure seamless implementation and ongoing support. If you are passionate about driving change and making a significant impact in the industry, this is the perfect opportunity for you.

Benefits

Private medical insurance

Health & wellness programs

1% charitable giving program

Qualifications

• Experience in configuring/supporting software solutions, ideally in Life Sciences.
• Ability to translate business requirements into solution designs.

Responsibilities

• Analyze customer requirements and support solution design.
• Manage communication between implementation teams and customer stakeholders.

Skills

Software Implementation

Customer Relationship Management

Clinical Trials Knowledge

Communication Skills

Problem-Solving

Education

Bachelor's Degree in Management Information Systems

Bachelor's Degree in Computer Science

Bachelor's Degree in Life Sciences

Tools

Veeva Vault

Oracle Siebel

Medidata Rave

SharePoint

Job description

Consultant - Veeva Clinical Operations - Managed Services (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Clinical Operations to make Life Sciences organizations more productive and efficient?

Veeva Systems is looking for driven, self-motivated Consultants with exposure to advising and implementing software solutions to help customers optimize their clinical operations in the cloud.

Veeva Vault Clinical Suite is the only unified suite of applications (eTMF, CTMS, SSU, Payments) for clinical trial management from site selection to study archival, completely adapted for Pharmaceutical, Medical Device, Research Organizations, and Diagnostics Companies of all sizes.

As a key member of our Clinical Post-Implementation Services team, you will be responsible for:

- Changing the culture of traditional software releases and maintenance by driving the release management process.

- Leading customer post-implementation maintenance and improvement streams working across QA, IT, and Business teams

- Translating requirements into solution design and planning the delivery of innovative customer releases adjusted to product updates.

As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry.

This is a remote, full-time role with Veeva, with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical (e.g., eTMF, CTMS, SSU, Payments, etc.)
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
• Work with customers and contribute to system design workstreams (e.g., requirements gathering, configuration, validation, migration, integration, training)
• Troubleshoot issues and perform configuration changes in the system
• Define the customer’s business deployment plans, key performance indicators, and post-live governance
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premise to SaaS solutions

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Clinical Trials and affinity to technology
• Experience in working in a Consulting and/or Customer facing role and managing customer expectations
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solution designs
• At least a Bachelor’s degree in fields like Management Information Systems, Computer Science, Life Sciences, or other similar

Nice to Have

• Knowledge and applicable work experience in the Life Sciences industry in the Clinical (MedTech, Pharma, Biotech), Healthcare, or Pharmacovigilance spaces
• Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection, and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore, and eReg, NextDocs, Documentum, SharePoint or other technologies used in the management of clinical studies
• Knowledge of Software Validation processes and requirements
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)
• Private medical insurance
• Health & wellness programs
• 1% charitable giving program

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail] .

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”