Managed Services Consultant - CRM (Remote)

Veeva Systems, Inc.; United States; Remote; USD 60,000 - 130,000; Full time

Job summary

Join a pioneering organization that is transforming the life sciences industry through innovative cloud solutions. As a Managed Services Consultant, you will provide remote consulting services, enhancing client applications and delivering expert support. This role offers the flexibility to work from home or in-office, ensuring you thrive in your ideal environment. With a commitment to employee success and a focus on societal impact, this is an opportunity to be part of a mission-driven team dedicated to making a difference. If you have a passion for consulting and a strong background in CRM applications, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible PTO

Holidays

Charitable Giving

Qualifications

• Experience in configuring CRM or SaaS applications.
• Excellent communication skills for remote professional services.

Responsibilities

• Consult on best practices based on client requirements.
• Deliver ad-hoc training to educate customer administration teams.
• Manage user setup and perform system alignments.

Skills

CRM Configuration

SaaS Applications

Consulting

Communication Skills

Troubleshooting

Education

Bachelor’s Degree

Tools

Veeva CRM

Veeva Vault

Job description

Managed Services Consultant - CRM (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Love consulting but tired of the travel? The CRM Managed Services Consultant provides remote professional services to live clients for ongoing application enhancement, operations, and subject matter expertise. In this role, you will work with multiple clients as a shared dedicated resource via phone and web meeting to deliver post-deployment consulting in support of ad hoc requests. This is a remote work position supporting multiple clients in a shared, dedicated capacity. Qualified candidates must be legally authorized to be employed in the United States. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

What You'll Do

• Consult on best practices and overall solutions based on client requirements
• Provide application expertise and knowledge
• Perform Tier 2/3 troubleshooting and support
• Deliver ad-hoc training to educate customer administration teams and enable them to manage their needs internally
• Implement ongoing application changes such as adding custom fields, changing layouts, security settings, workflow rules, and feature activation
• Create reports, dashboards, and list views
• Manage user setup, security, and role hierarchy adjustments
• Perform system alignments and create/maintain sandbox environments for deploying changes
• Handle data imports and exports using data loading utilities
• Assist with implementing new CRM functionalities and platform enhancements

Minimum Requirements

• Bachelor’s degree or equivalent relevant experience
• Experience in configuring CRM or SaaS applications, software services delivery, consulting, life sciences operations, or Veeva software
• Excellent communication skills, including interpersonal, email, and presentation skills
• Ability to independently deliver professional services remotely supporting multiple clients

Nice to Have

• Experience in customer service or consulting with multiple clients
• Knowledge of Veeva CRM and Vault platforms
• Benefits include medical, dental, vision, life insurance, flexible PTO, holidays, and charitable giving

Compensation

• Base salary range: $60,000 - $130,000, depending on experience and location
• Additional compensation options may include bonuses and stock options

Veeva’s headquarters is in the San Francisco Bay Area, with offices in over 15 countries. We are an equal opportunity employer committed to diversity and inclusion. For accommodations during the application process, contact [e-mail].

Work Where It’s Best for You

Work Anywhere allows you to choose working from home or in-office, with core hours for collaboration. Our offices serve as hubs for social and creative interactions, with regional product hubs for collaboration. Customer-facing roles involve local travel or proximity to clients.

Moving within a country does not affect your salary, providing stability and clarity. We believe in supporting work-life balance and flexible work arrangements.

A Different Kind of Company: A Public Benefit Corporation

As a PBC, Veeva considers its public benefit purpose alongside shareholder interests, focusing on making industries more productive and creating quality employment opportunities.

What Sets Us Apart

Veeva became the first public company to convert to a PBC in 2021, emphasizing our commitment to societal and environmental impact, alongside business success.