Senior Consultant - Veeva Safety - Managed Services (Remote)

Veeva Systems, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Join an innovative company that is transforming the life sciences industry through cutting-edge technology solutions. As a Senior Consultant, you will play a pivotal role in guiding pharmaceutical clients to optimize their Drug Safety and Pharmacovigilance operations. Your expertise will help shape their business processes, ensuring they leverage the full potential of Veeva's applications. This is a fantastic opportunity to work in a dynamic environment where your contributions will directly impact the efficiency and productivity of organizations at the forefront of groundbreaking therapies. Embrace the flexibility of a Work Anywhere culture, where you can thrive in your ideal work environment while making a meaningful difference.

Benefits

Private medical insurance

Health & wellness programs

1% charitable giving program

Qualifications

• 8+ years of experience in implementing or supporting IT operations-related technology solutions.
• In-depth knowledge of Drug Safety and Pharmacovigilance processes.

Responsibilities

• Lead configuration of Vault Safety for life sciences customers.
• Act as primary contact for customer communication and project management.

Skills

Drug Safety

Pharmacovigilance

Customer Communication

Solution Design

Project Management

Education

University degree

Tools

ARISg

Oracle Argus

Veeva Vault

Job description

Senior Consultant - Veeva Safety - Managed Services (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Managed Services are provided to our R&D customers after they go live with Veeva applications. We aim to be our customers' trusted partners and ensure they leverage the additional value Veeva applications offer.

Our Managed Services Team comprises +90 consultants in Europe, of which +5 are in the Safety Team. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Drug Safety and Pharmacovigilance Operations to make Life Sciences organizations more productive and efficient?

As a Safety Senior Consultant, you will support a group of pharmaceutical customers assigned to you. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.

To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills.

This is a full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Lead life sciences customers in the rapid configuration of Vault Safety
• Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams
• Primary contact for customer liaising, managing communication between the project team, customer, and internal stakeholders
• Analyze customer requirements and support solution design and architecture of Vault Safety
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
• Work with customers and contribute to system design workstreams (e.g,: requirements gathering, configuration, validation, migration, integration, training)
• Troubleshoot issues and perform configuration changes in the system
• Define the customer’s business deployment plans, key performance indicators, and post-live governance
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premise to SaaS solutions.
• Mentor project team members and junior consultants

Requirements

• 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)
• Exposure to safety databases like ARISg (LifeSphere), ARGUS, and/or other GxP software solutions
• In-depth knowledge of Drug Safety and Pharmacovigilance processes and regulations
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, IT lead, and/or business sponsor
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a consulting and/or customer-facing role
• Proven ability to manage diverse customers and /or stakeholders
• Ability to quickly understand customer requirements and create corresponding solution designs
• Self-starter and motivated individual with the proven ability to work independently in a fast-paced environment, comprehending and translating business requirements and creating corresponding solutions designs
• Ability to thrive in an ambiguous / start-up environment as the business develops and scales
• University degree or equivalent relevant experience
• Excellent verbal and written communication skills in English

Nice to Have

• Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ArisG, Oracle Argus or other technologies used in the management of drug safety and pharmacovigilance
• Knowledge of Software Validation processes and requirements
• Execution experience with Agile methodology and/or ACP Certification
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)
• Private medical insurance
• Health & wellness programs
• 1% charitable giving program

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail] .

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”