Consultant, Site Reliability Engineer

NBMBAA; Columbus (OH); Hybride; USD 120 000 - 180 000; Plein temps

Résumé du poste

Nationwide’s Technology team invites you to join as a Site Reliability Engineer, shaping how critical applications perform, scale, and evolve. You will own reliability outcomes across portfolios, drive automation, and mentor teams to improve production readiness.

This role offers a hybrid work model with in-office days in Columbus, Des Moines, or Scottsdale, and remote options for internal associates. You will collaborate across engineering, infrastructure, and vendor teams to deliver dependable

Responsabilités

• Reliability and performance: Champion the health, availability, performance, and resiliency of CLS applications.
• Incident management and production support: Lead production stability through 24x7 on-call support and Major Incident response.
• Observability: Advance observability through monitoring, dashboards, metrics, logs, tracing, and telemetry.
• Automation and continuous improvement: Drive automation and self-healing capabilities; improve runbooks and supportability.
• Reliability engineering and delivery readiness: Embed reliability into architecture, testing, deployment, and readiness decisions.

Description du poste

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio (preferred), Des Moines, Iowa (preferred), or Scottsdale, Arizona office 2 days (Monday & Tuesday) per week. Remote internal associates may also be considered.

Join CLS as a Site Reliability Engineer and help shape how business applications perform, scale, and evolve. This is an opportunity to make a visible impact on application reliability, operational excellence, customer experience, and business outcomes while working across a dynamic mix of modern and legacy technologies.

You will be a key force behind CLS reliability engineering, operational transformation, automation, and continuous improvement efforts. Your ideas and expertise will help build stronger systems, empower engineering teams, and advance the way CLS delivers dependable experiences for its customers. In this role, you will take end-to-end ownership of reliability outcomes across the CLS portfolio, influencing teams, technology, and practices to deliver dependable experiences for customers.

How You'll Make an Impact at CLS

• Reliability and performance: Champion the health, availability, performance, and resiliency of CLS applications. Define, establish, and continuously improve Service Level Objectives (SLOs), analyze performance against targets, uncover reliability risks and optimization opportunities, and deliver measurable improvements in customer experience, resilience, and cost efficiency.
• Incident management and production support: Lead production stability through 24x7 on-call support and Major Incident (P0) response. Direct triage and restoration, keep stakeholders informed, lead blameless reviews and root cause analysis, and ensure corrective actions and RCA/PTASK follow-through prevent recurrence.
• Observability: Advance the observability of CLS applications through monitoring, alerting, dashboards, metrics, logs, tracing, and actionable telemetry. Use operational insight to detect issues earlier, improve service health, and accelerate resolution.
• Automation and continuous improvement: Drive the evolution of automation, tooling, and self-healing capabilities that reduce operational toil and improve engineering efficiency. Strengthen runbooks, close supportability gaps, and drive continuous improvement across the application portfolio.
• Reliability engineering and delivery readiness: Embed reliability into architecture, testing, deployment, rollback, and operational readiness decisions by partnering closely with engineering teams. Improve production outcomes and reduce risk before releases reach customers.
• Collaboration and leadership: Lead high-impact reliability initiatives with engineering, architecture, infrastructure, database, vendor, and business teams. Champion SRE practices, mentor team members, and help grow reliability capability across CLS.

#LI-AC1

Job Description Summary

If you're enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Site Reliability Engineer (SRE) works across teams to build and operate exceptionally reliable systems while minimizing restrictions on release velocity. You'll take a broad view and respond strategically to problems with a focus on reliability and member experience. As an SRE, you'll spend at least 50% of your time developing software to improve observability and reliability.

You’ll help Nationwide protect our members by ensuring the availability and performance of our critical systems and by ensuring our product teams achieve and maintain high standards of quality and efficiency. With your understanding and work across value streams, from user-facing applications to underlying platforms, you'll partner with numerous development and infrastructure teams to solve challenging problems with impact across Nationwide.

Key Responsibilities:

• Use automation as a primary tool, monitor the