Consultant, Site Reliability Engineer
Nationwide
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Benefits offered by this job
Job summary
Nationwide is seeking a Site Reliability Engineer to improve reliability and performance across our portfolio. You will own reliability outcomes, drive observability, automation, and continuous improvement while partnering with engineering teams to deliver dependable customer experiences.
The role emphasizes end-to-end reliability, on-call responsibility, and collaboration with multiple teams; a strong background in CI/CD and infrastructure as code is required.
Qualifications
- Six or more years of technology experience with system management and distributed systems.
- Experience with CI/CD and infrastructure as code.
- Strong communication and negotiation skills; knowledge of the insurance/financial services industry is a plus.
Responsibilities
- Use automation as a primary tool, monitor user experience, respond to production incidents, conduct postmortems, and prevent recurrence.
- Apply secure software and systems engineering practices throughout the delivery lifecycle.
- Diagnose availability, latency and performance issues; improve code/configuration to meet SLOs at scale.
- Collaborate with product teams to implement SRE principles and practices.
- Create and use tools to automate toil and improve reliability.
- Support Nationwide services in production as part of a 24x7 on-call rotation.
- Work with architects to design reliability into new and existing systems.
- Ensure reliable interactions with SaaS providers through engineering and relationship management.
Skills
Education
Job description
If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This role will work a hybrid schedule coming into the Columbus, Ohio (preferred), Des Moines, Iowa (preferred), or Scottsdale, Arizona office 2 days (Monday & Tuesday) per week. Remote internal associates may also be considered.
Join CLS as a Site Reliability Engineer and help shape how business applications perform, scale, and evolve. This is an opportunity to make a visible impact on application reliability, operational excellence, customer experience, and business outcomes while working across a dynamic mix of modern and legacy technologies.
You will be a key force behind CLS reliability engineering, operational transformation, automation, and continuous improvement efforts. Your ideas and expertise will help build stronger systems, empower engineering teams, and advance the way CLS delivers dependable experiences for its customers.In this role, you will take end-to-end ownership of reliability outcomes across the CLS portfolio, influencing teams, technology, and practices to deliver dependable experiences for customers.
- Reliability and performance: Champion the health, availability, performance, and resiliency of CLS applications. Define, establish, and continuously improve Service Level Objectives (SLOs), analyze performance against targets, uncover reliability risks and optimization opportunities, and deliver measurable improvements in customer experience, resilience, and cost efficiency.
- Incident management and production support: Lead production stability through 24x7 on-call support and Major Incident (P0) response. Direct triage and restoration, keep stakeholders informed, lead blameless reviews and root cause analysis, and ensure corrective actions and RCA/PTASK follow-through prevent recurrence.
- Observability: Advance the observability of CLS applications through monitoring, alerting, dashboards, metrics, logs, tracing, and actionable telemetry. Use operational insight to detect issues earlier, improve service health, and accelerate resolution.
- Automation and continuous improvement: Drive the evolution of automation, tooling, and self-healing capabilities that reduce operational toil and improve engineering efficiency. Strengthen runbooks, close supportability gaps, and drive continuous improvement across the application portfolio.
- Reliability engineering and delivery readiness: Embed reliability into architecture, testing, deployment, rollback, and operational readiness decisions by partnering closely with engineering teams. Improve production outcomes and reduce risk before releases reach customers.
- Collaboration and leadership: Lead high-impact reliability initiatives with engineering, architecture, infrastructure, database, vendor, and business teams. Champion SRE practices, mentor team members, and help grow reliability capability across CLS.
#LI-AC1
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide’s industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
The Site Reliability Engineer (SRE) works across teams to build and operate exceptionally reliable systems while minimizing restrictions on release velocity. You’ll take a broad view and respond strategically to problems with a focus on reliability and member experience. As an SRE, you’ll spend at least 50% of your time developing software to improve observability and reliability.
You’ll help Nationwide protect our members by ensuring the availability and performance of our critical systems and by ensuring our product teams achieve and maintain high standards of quality and efficiency. With your understanding and work across value streams, from user-facing applications to underlying platforms, you’ll partner with numerous development and infrastructure teams to solve challenging problems with impact across Nationwide.
Use automation as a primary tool, monitor the user experience, respond to moderate production incidents, conduct postmortems and act to prevent recurrence of known problems.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Diagnose availability, latency and performance issues; make improvements in code and configuration to achieve service level objectives efficiently at scale with minimal human intervention.
Work with leaders to influence and guide product teams to implement SRE principles and practices.
Create and use tools to automate toil and improve the reliability of Nationwide’s systems.
Support Nationwide services in production as part of a 24x7 on-call rotation.
Work with architects and engineers to “design reliability in” to new and existing systems.
Work to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management.
May perform other responsibilities as assigned.
Reports to a Technology Director or above.
Undergraduate studies in computer science, management information systems or a related field are preferred.
Technology certifications or designations are not required, but encouraged (i.e., AWS, Azure, Scripting and Development Languages, Delivery Methods, Security).
Six or more years of technology experience with system management, complex system design, and using multiple technologies within one or more domains. Proven experience with CI/CD, infrastructure as code and other modern IT practices, with at least five years of experience building and operating complex distributed systems. Experience modifying code and configurations to improve availability, latency and performance with a systematic problem-solving approach coupled with effective communication skills and a sense of drive.
Strong communication and negotiation skills, knowledge of planning, management and execution of the Accelerated Solutions Deliver framework, and Information Security acumen. Vendor management skills preferred. Insurance/financial services industry knowledge a plus.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Vice President and HR Business Partner.
Regularly and consistently demonstrates the Nationwide Values.
Exempt (Not Eligible)
Hybrid to normal office environment. Non-standard or extended work may be required based on project needs. Some travel may be required.
The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 10/23/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage,paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888‑944‑2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.
The national salary range for Consultant, Site Reliability Engineer : $118,000.00‑$222,000.00
The expected starting salary range for Consultant, Site Reliability Engineer : $118,000.00 - $178,000.00
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