Consultant Services Operations Manager

techstrasolutions; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Job summary

Techstra Solutions is seeking a Consultant Services Manager to oversee consultants and remote resources across client engagements. The role emphasizes high energy, organization, and effective communication for executive-support duties and operations.

You will lead onboarding, performance tracking, and process improvements, while coordinating between client sites and remote teams to ensure delivery excellence.

Qualifications

• 3+ years' experience supporting at the executive level.
• Strong organizational, communication, and time-management skills.
• Experience assisting busy executives with day-to-day activities.
• Strong proficiency in Microsoft Office, SharePoint (especially MS Excel and PowerPoint).
• Experience with Microsoft PowerBI and other process automation and data integration tools.
• Proven ability to work in a fast-paced environment.
• Resourcefulness, creativity, and problem-solving skill set.

Responsibilities

• Provides front line leadership and support to team by demonstrating Techstra's Core Values.
• Instills a positive attitude and motivates team members by maximizing team and individual performance.
• Supports hiring and onboarding of new staff and provides opportunities for career development and training.
• Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.
• Analyze actual performance against the project plan such as; timeline performance, utilization, customer satisfaction, and employee engagement and make necessary adjustments consistent with plan objectives.
• Demonstrated ability and executing effective practices, tools, and standards for implementations.
• Builds commitment to common goals; creates an environment of collaboration.
• Focus on customer experience during onboarding, resource time and billing, annual reviews, infrastructure support, and offboarding.

Skills

Executive support

Organization

Communication

Time management

Problem solving

Resourcefulness

Leadership

Tools

MS Excel

PowerPoint

SharePoint

Power BI

Process automation tools

Job description

Techstra Solutions is seeking a Consultant Services Manager to oversee consultants and remote resources across client engagements. The role emphasizes high energy, organization, and effective communication for executive-support duties and operations.

You will lead onboarding, performance tracking, and process improvements, while coordinating between client sites and remote teams to ensure delivery excellence.