Consultant, Professional Services

YELLO; Chicago (IL); Remote; USD 70,000 - 90,000; Full time

Job summary

Yello, a Chicago-based talent acquisition software provider, seeks a Consultant to lead customers through the full implementation lifecycle from discovery to deployment. You will translate requirements into system configuration, run testing, and train users to ensure successful adoption of our recruitment platform.

You will act as a product expert during demos, manage UAT, and guide customers to achieve their recruitment goals while maintaining quality and timelines.

Qualifications

• 2–4 years of recruiting or software consulting/implementation experience.
• Project management experience with ability to meet deadlines.
• Ability to coordinate cross-functional teams to resolve complex issues on time.
• Self-starter who can work independently.
• Strong attention to detail and organizational skills.
• Excellent interpersonal, written and verbal communication.
• Ability to learn proprietary recruiting software quickly.
• Experience with ATS or recruiting software is a plus.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Lead customers through full implementation lifecycle: discovery, design, build, testing, training and deployment.
• Ensure quality and contract deliverables meet standards and metrics.
• Customize implementation project plans per customer contract.
• Act as a product expert by presenting demos of our software features.
• Manage all aspects of UAT prior to system go-live.
• Lead live customer trainings and advise on optimal usage to meet recruitment goals.
• Identify upsell opportunities and manage customer expectations cross-functionally.
• Communicate risks early and implement mitigation strategies.
• Travel up to 5% for conferences, customer sites or office visits.

Skills

Project management

Communication

Client interaction

Detail oriented

Independent worker

Presentation skills

Team coordination

Recruiting software

Tools

Microsoft Office

ATS exposure

Job description

Yello is a Chicago-based talent acquisition software provider founded in 2008 that specializes in campus, early talent, and high-volume recruitment. The platform enables over 300 enterprises to source, engage, and hire candidates through tools like event management, interview scheduling, and candidate evaluations — and helps people early in their careers find their dream job.

We’ve all had a recruiting experience that stands out, either because it was magical or ‘oh so horrible.’ The technology that recruiting teams use to find, connect with, and advance talent often shapes a candidate’s experience. Yello’s software enables employers to recruit effectively and efficiently. If it excites you to be a part of a team that helps some of the world’s largest brands connect with their future employees, then come grow your career with Yello.

About The Role

The Consultant is a liaison to our customers and provides them with expertise and support throughout the implementation lifecycle, from first touch to go-live. This role leads all implementation activities, including developing project plans, translating customer business requirements into effective system configuration, and guiding customers through testing and training as they prepare for system deployment. By delivering a best-in-class solution that meets customer objectives, the Consultant helps to establish a strong foundation for long-term product adoption and customer success.

How You'll Make An Impact

RESPONSIBILITIES:

• Act as the main point of contact for customers as you lead them through a full implementation lifecycle - discovery, design, build, testing, training and deployment
• Ensure quality and service standards are met, including customer contractual deliverables related to the implementation process and defined metrics for measuring customer satisfaction
• Customize implementation project plans per customer based on specifications in customer contract
• Act as a product expert as you perform demos of the different features of our comprehensive software solution
• Manage all aspects of UAT (User Acceptance Testing) prior to system go-live
• Lead live training for customers and consult on the best way to use our award-winning recruitment software to meet their specific recruitment goals
• Conduct implementation project evaluations and provide recommendations for enhancements based on lessons learned. Identify both successful and unsuccessful project elements and establish best practices for project execution.
• Identify upsell opportunities for customers
• Manage customer expectations and advocate customer needs/ issues cross-departmentally
• Ensure customer satisfaction through timely follow-up and thorough communication
• Detect risks early and implement solutions when issues threaten to delay the project timeline or impact budget or business operations
• Occasional travel up to 5% to diversity conferences, customer sites or Yello office as needed
  

What We're Looking For

REQUIREMENTS

• 2-4 years of experience related to recruiting or software consulting and implementation
• Project management experience and a proven ability to meet deadlines
• Demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame
• Self-starter, able to work independently
• Incredible attention to detail and strong organizational skills
• Excellent interpersonal and communication skills- written, verbal and presentation
• Ability to build rapport with customers and adapt communication style to diverse audiences
• Ability to quickly learn our proprietary, solutions-driven recruiting software
• Exposure to Applicant Tracking Systems (ATS) or other recruiting software is a plus
• Proficiency in Microsoft Suite (Excel, Word, PowerPoint) preferred
  

Additional Information

• The base compensation range for this role is $70,000 to $90,000 annually.
• We are open to remote candidates based in the following states: AZ, CA, CO, FL, GA, IL, IN, KS MI, NC, NH, NJ, NV, NY, TX, WI, and WA
• Yello is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status
• You must be authorized to work in the United States. Yello is not offering visa sponsorship for this role
• Must be able to sit or stand for continuous periods of time
• Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time