NE Administrative Operations & Support Manager

Yoh Services LLC; Waltham (MA); On-site; USD 34,000 - 48,000; Full time

Job summary

Yoh, a Day & Zimmermann company, is seeking an Administrative Operations & Support Manager for a client site in Waltham, MA. This role is largely onsite and focuses on supporting Yoh and client initiatives, preserving daily business continuity, and coordinating resources and communications.

You will maintain email lists and spreadsheets, manage onboarding, HR processes, timekeeping, and act as liaison between Yoh teams and the client, ensuring proactive updates and smooth operations.

Qualifications

• Strong written and oral communication skills.
• Experience coordinating meetings and stakeholders.
• Ability to manage multiple communications effectively.

Responsibilities

• Maintain Yoh email distribution lists and update related spreadsheets.
• Update monthly changes and open positions spreadsheets.
• Maintain Yoh Recognition Awards program at client site.
• Manage absence and leave spreadsheets and confidential information.

Skills

Communication skills

Collaboration

Meeting coordination

Tools

MS Project

Excel

SharePoint

MS Teams

Job description

Yoh presents an excellent long-term Administrative Operations & Support Manager opportunity with a trusted client located in Waltham, MA.

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Position Overview

This individual will be responsible for supporting Yoh and Client project initiatives. It is expected that this individual will have a 90% onsite presence.

The Admin Operations & Support Assoc. will function in the capacity of an onsite Yoh representative, to include assistance with resources, employees, and to ensure daily continuity of business and operation. Initial training and instruction will be provided by existing Yoh management and Yoh Sr. Management.

It is expected that the Admin Operation & Support Assoc. will support the current Yoh Manager, and while gaining, fostering the client relationship become familiar with the Yoh onboarding process, site training requirements, and the daily operations of the Yoh staff.

Administrative & Operational Responsibilities

This individual will be responsible for:

• Maintaining Yoh email distribution list(s).
• Updating and enhancing the Yoh open positions spreadsheet.
• Updating the monthly changes spreadsheet.
• Maintaining the Yoh Recognition Awards program at our client site.
• The AO & S Mgr. will be responsible for maintaining the absence (Discretionary Leave, FMLA, and absence Spreadsheet).

Client & Organizational Communications

The AO & S Mgr. will be responsible for communications within the organizational structure of our client, and have some limited responsibility to other sites and departments which contain Yoh employees.

This individual will have the responsibility to liaison between Yoh D&Z and our employees as it relates to creating BetterNet Tickets, & Yoh Portal Issues, and working out employee concerns with Yoh PA office management.

This individual will be responsible for informing Yoh Management of any escalatory situations within the Yoh organization and our it’s employees.

Candidates & Open Positions

The Yoh AO & S Mgr. will function as liaison to all departments in respect to Yoh candidates and open positions. This requires keeping spreadsheets up to date and potentially in a state of presentation ready as requested by the client.

The goal of this presentation is to provide a weekly (as necessary & dependent upon openings) but on a proactive basis.

In theory, we should keep the client up to date so that they don’t need to ask for information because we proactively provide it to them.

Work Ethic & Communication

This individual will have a strong and collaborative work ethic, be results oriented and demonstrate a focus on achieving (business) results.

The AO & S Mgr. will have strong written and oral communication skills, with demonstrated experience managing multiple communications. Progressively onsite and presenting / representing the Yoh business function.

Financial & Confidential Information

Financial responsibility will be minimal within this position; however, they may have exposure to sensitive information and understand that the information is to remain confidential.

Meeting Coordination

Facilitate meetings through issuance of meeting agendas. Track and follow up on action items and determine what action items need to be addressed.

Microsoft Office Skills

The AO & S Mgr. will have excellent knowledge in all aspects of MS Office including MS Project, Excel, Sharepoint and MS Teams.

New Yoh Employee Program & Onboarding

This individual supports and within time take over the new Yoh employee program:

• Setting up and scheduling new candidates for Meet and Greet sessions.
• Providing feedback to the Yoh recruiters.
• Liaison information between our team and the client.

This individual will be the come to person for onboarding new employees, from ensuring they are enrolled in NHO and are met upon release from NHO.

Benefits, Timekeeping & HR

This individual will be required to learn about the Yoh benefits, programs, and functionality of the Yoh time keeping system.

They will be required to assist in making sure that Yoh employees enter their time as required.

Have knowledge of HR process and procedures and work with Yoh HR and Employee Relations.

Estimated Min Rate: $24.50

Estimated Max Rate: $35.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements.

Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search

Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.