Consultant, Product Systems Analyst

Cardinal Health; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Analyst, where your technical expertise and analytical skills will help enhance customer experiences. This role involves collaborating with IT teams, understanding third-party platforms, and delivering innovative solutions to meet business objectives. You'll engage with stakeholders to analyze needs and ensure timely project delivery in a dynamic, supportive environment. If you're passionate about customer service and problem-solving, this is the perfect opportunity to make a significant impact in a collaborative setting.

Qualifications

• 4-8 years of experience in a related field preferred.
• Strong communication skills and ability to manage multiple assignments.

Responsibilities

• Attend customer meetings and analyze customer needs.
• Partner with IT team to understand integration capabilities.
• Define and operationalize role, ensuring timely delivery.

Skills

Technical Analysis

Communication Skills

SQL

Agile/Scrum/Kanban

Problem Solving

Customer Service

Education

Bachelor's Degree in Related Field

Advanced Degree

Tools

Jira

ServiceNow

Job description

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

What Product Systems Analysis contributes to Cardinal Health

Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

The OptiFreight IT Team supports transportation data (EDI), cost audit, pricing, and customer invoicing. We are looking for a Customer Support Analyst to join our team to assist with analysis and customer technology questions, integration needs, and suggest solutions for customer requests.

This is a business/customer-facing role, and will require someone with technical expertise, analytical skills, good organization, and solid communication skills. The OptiFreight IT Team builds and runs our own applications and infrastructure—this team member will partner directly with our own engineers, as well as collaborate with external software providers. We work in a highly-collaborative, environment, and look for new team members who are accountable, motivated and engaging team players, adaptable learners, and creative problem solvers.

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Responsibilities:

• Specialize in understanding key technical features of existing 3rdparty TMS platforms
• Partner with IT team members to understand integration capabilities
• Attend customer meetings, listen and analyze customer needs, and present possible solutions to stakeholders
• Meet with stakeholders, analyze business needs, and communicate to IT teams
• Set clear expectations with stakeholders
• Ensure timely delivery of deliverables
• Maintain alignment with internal CAH business and IT stakeholders
• Take reports of defects, bugs, issues, and create incident tickets and resolve
• Define and operationalize role
• If SQL skills, query databases to answer questions

Qualifications

• Awareness of technical concepts
• Agile/Scrum/Kanban team experience, Jira and ServiceNow experience preferred
• Ability to multi-task and manage multiple assignments
• Strong communication skills and the ability to explain decisions, ask questions, discuss requirements, and speak with stakeholders and internal customers
• Passionate about helping customers and meeting business objectives
• Javascript and XML experience preferred
• Sales or customer service experience would be highly desirable.
• BA, BS or equivalent experience in related field preferred, Advance Degree preferred
• 4-8 years' experience preferred

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here