Consultant - Managed Services

Veeva Systems; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health & wellness programs

Job summary

Veeva Systems, a leader in life sciences cloud software, is seeking a Managed Services Consultant. You will understand biopharma business processes, configure Vault options, and guide customers through best practices.

You will collaborate with product teams and delivery squads to ensure evolving customer needs are met. You will work with globally dispersed teams, translate requirements into technical configurations, and support customers as they move from on-premises to SaaS solutions.

Qualifications

• 4+ years configuring, supporting, and implementing software solutions.
• Experience in customer-facing roles and managing customer expectations.
• Excellent verbal and written communication in English.
• Bachelor’s degree in STEM or related field, or equivalent experience.
• Legally authorized to work in Europe.

Responsibilities

• Keep Vault features up to date and implement new Vault capabilities.
• Collaborate with customers to understand requirements and translate them into configurations.
• Guide customers in adopting Vault and best practices within Managed Services.
• Act as liaison between implementation teams, maintenance teams, and product teams.
• Support change management when customers migrate from on-premises to SaaS.
• Engage with cross-functional teams to deliver value for biopharma customers.

Skills

Software configuration

Customer-facing

English communication

Presentation skills

Education

Bachelor’s degree or equivalent

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Managed Services are provided to our R&D customers after they have started using Veeva applications. Our purpose is to be our customers’ trusted partners and ensure that they leverage the additional value Veeva applications offer.

Our Managed Services Team consists of +50 consultants located in Hungary and Poland. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.

Are you passionate about technology but have never worked in the life sciences industry? Would you like to be an advisor to our customers?

As a Managed Services Consultant, you will support a group of biopharmaceutical customers assigned to you. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer’s requirements and meet the evolving needs of the industry.

To thrive in this role, you are likely a tech-savvy person. You have beenconfiguring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. We have lots of training to help you get up to speed on the knowledge part!

What You’ll Do

• Help to keep up to date and implement new features within the Veeva Vault suite
• Work closely with customer business and IT staff to understand their requirements
• Think critically to help design the solution your customers request as well as the solution they have not requested but they might need
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of Managed Services programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premises to SaaS solutions

Requirements

• 4+ years of experience with configuring, supporting, and implementing software solutions
• Experience in working in customer-facing roles and managing customer expectations
• Excellent verbal and written communication skills in English
• At least a Bachelor’s degree or years of experience in relevant fields, ideally in STEM (science, technology, engineering, and mathematics) or other similar
• This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

Nice to Have

• Proficiency in additional European language(s)

Perks & Benefits

• Health & wellness programs

#RemoteHungary

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].