Team Manager - Cloud Managed Services

Veeva Systems; United States; Remote; USD 101,000 - 146,000; Full time

Benefits offered by this job

Medical Insurance

Mobile/internet contribution

Veeva Break

Job summary

Veeva Systems is seeking a Team Manager for Cloud Managed Services (Vault) to lead a high-performing team serving global Life Sciences customers. You will oversee Production Vault support, drive improvements, and ensure reliable service delivery across accounts.

The role is based in Hungary with remote work options and occasional on-site meetings in the EMEA region; travel may be required. You will hire consultants in Poland and Hungary and guide their growth.

Qualifications

• 2+ years in a leadership role.
• 5+ years in IT, PM, Consultancy, or related field.
• Proven hiring success for technical talent.
• Strong English written and verbal communication.
• Willingness to travel and work across regions.

Responsibilities

• Lead and grow a team of Consultants for Managed Services on Veeva Vault.
• Oversee resource planning, utilization, and professional development.
• Own hiring for consultants in Poland and Hungary.
• Coordinate between implementation and Managed Services for smooth delivery.
• Act as escalation point for selected customers and expand contract value.

Skills

Team leadership

Hiring

Escalation management

Communication (English)

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Cloud/Managed Services

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as a Team Manager, Cloud Managed Services (Vault) and lead a high-performing team that ensures our Life Sciences customers achieve consistent, high-quality outcomes with their Veeva Vault applications. This role offers the opportunity to contribute directly to the operational excellence of global pharmaceutical and biotech organizations using best-in-class cloud technology.

You will oversee a growing team of consultants responsible for supporting customers’ Production Vaults, driving continuous enhancement, and maintaining system reliability. This is a strategic leadership role that combines operational oversight, customer engagement, and service expansion across selected accounts.

This position is based in Hungary, with the possibility to work from home or from our modern office in Budapest once per month, with occasional on-site meetings in the EMEA region.

What You’ll Do

• Manage and grow a team of Consultants focusing on Managed Services work on the Veeva platform (Vault); for both small and large global accounts (Pharmaceutical and Biotech).
• Lead your team including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success.
• Own the hiring process for consultants in Poland and Hungary, ensuring a pipeline of high-caliber talent.
• Coordinate communication between implementation teams and Managed Services to ensure smooth transitions and consistent operational delivery.
• Serve as a point of leadership contact for selected Pharmaceutical and Biotech customers of all sizes, acting as an escalation point.
• Work with new and existing customers to expand contract offerings and strengthen long-term service value.

Requirements

• 2+ years of experience in a Leadership role
• 5+ years of experience working in IT, Project Management, Consultancy, Technical Product management or an adjacent business role
• Proven hiring professional with demonstrated success attracting and selecting strong technical talent.
• Skilled escalation manager able to navigate complex customer situations and drive outcomes aligned with customer success.
• Adaptable contributor who performs effectively both independently and within cross-functional, fast-paced environments.
• Analytical problem-solver with strong critical thinking and decision-making abilities.
• Clear and confident communicator with excellent written and verbal English skills.
• Bachelor’s degree or equivalent practical experience.
• Legal authorization to work in Poland or Hungary.
• Ability to work from the Budapest office once per month and to travel periodically for cus

Nice to Have

• Experience in Life Sciences environments, particularly with cloud or SaaS solutions.
• Knowledge of Managed Services, cloud operations, or post-implementation support models.
• Familiarity with Veeva Vault or other enterprise cloud platforms (eg. CRM or ERP)

Perks & Benefits

• Veeva Charitable Giving Program
• Mobile and/or internet contribution
• Medical Insurance
• Glasses and Fitness reimbursements
• Healthy Meals
• Additional annual leave over the end of year (Veeva Break)

#LI-Remote

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].